We compared Netskope and Zscaler Internet Access based on our users' reviews across five parameters. After reading all of the collected data, you can find our conclusion below.
Netskope and Zscaler Internet Access are both highly regarded for their comprehensive data protection capabilities, advanced threat protection, and valuable insights provided by advanced analytics. However, user feedback for Netskope indicates a need for improvement in areas such as user interface, customer support, performance during high-traffic periods, and reporting capabilities. Zscaler Internet Access receives praise for its exceptional customer service, ease of use, scalability, and reliable performance. Areas for improvement noted for Zscaler include enhancing the user interface, addressing occasional connectivity issues, providing more customization options, and optimizing reporting and analytics features.
Features: Netskope's valuable features include comprehensive data protection, advanced threat protection, advanced analytics, and granular policy enforcement. Zscaler Internet Access offers robust security measures, efficient cloud-based architecture, comprehensive web filtering capabilities, and reliable performance.
Pricing and ROI: Netskope offers a straightforward setup with competitive pricing options and reasonable licensing terms. Zscaler Internet Access also provides a hassle-free setup at a reasonable price. Its licensing process is flexible and can accommodate various business needs. Netskope's ROI is attributed to improved security, data protection, visibility, threat detection, system integration, and cost savings. Zscaler's ROI focuses on network security, productivity, cost savings, ease of use, scalability, and reliable performance.
Room for Improvement: Netskope could benefit from a more intuitive interface, better customer support, improved performance during high-traffic periods, and more comprehensive reporting. Zscaler Internet Access should enhance the user interface, address connectivity issues, offer customization options, and optimize reporting and analytics.
Deployment and customer support: The initial setup phase of Netskope is quick, with the solution being deployed on the cloud. However, there are potential complexities and variations in setup time depending on customer needs. The implementation phase takes longer and requires coordination efforts. Deployment time ranges from a couple of weeks to three months. Zscaler setup can vary depending on factors such as the complexity of the setup, the number of users and locations, and the level of support needed. Some users reported that the initial setup was straightforward and easy, taking around 15 minutes to three days. Others mentioned that the deployment process took between six to eight weeks or even several months. Netskope is praised for its responsive, helpful, and attentive customer service. They offer prompt resolution to queries and knowledgeable assistance. Zscaler Internet Access provides exceptional customer service with prompt and helpful assistance. The support team is described as knowledgeable, responsive, and efficient in resolving issues or concerns.
The summary above is based on 50 interviews we conducted with Netskope and Zscaler Internet Access users. To access the review's full transcripts, download our report.
"The solution is stable."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The solution offers a better understanding of the real scenario and identifies the cloud apps that are being utilized."
"They are very good at CASB as compared to other players."
"Netskope is a one-platform security product that provides security functions. It is the most advantageous product in the Japanese market."
"The most useful feature of this solution is Cloud Control, which allows me to schedule cloud uploads."
"I have found the most useful features to be the Web Secure Gateway, CASB, infrastructural service scanning, and Zero Trust."
"A very straightforward interface."
"The client size and architectural components in Netskope are far better than other solutions."
"Amazing reporting and tracking mechanisms."
"The solution offers a distributed organization to master and to control all of the endpoints."
"The solution has reduced cyberattacks."
"I like the granularity of the control of all the traffic, including SSL inspection. I also like the fact that the user interface is intuitive. The latencies with Zscaler are minimal compared to those of any other competitor. Other competitors do not really have the global scale that Zscaler has and cannot promise low latencies."
"It is easy to set up the solution."
"The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go."
"In terms of management and visibility, there is a single panel where you can configure the policies for your entire organisation worldwide."
"There is no lag in service when accessing the internet."
"Zscaler Internet Access has helped us reduce the time that we spend managing security policies by about four hours a week. We can use this time to focus on other things, especially the IT team."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"There could be better integration with other solutions."
"Lacking in local customer support."
"The CSPM model needs to improve."
"Technical support and the user interface could be improved."
"There could be room for improvement in the subscription process."
"The dashboard performance could be much better and faster, but because it is a complicated product, it takes time for the dashboard to process."
"It should have user behavior analysis and diverse analysis."
"The product's high price is an area of concern where improvements are required."
"The solution can be improved by advancing some of the newer technologies such as the DLP feature, and adding email security."
"The tool should improve the predefined dictionaries."
"The OS capabilities and WSL support could be improved."
"Zscaler Internet Access needs to integrate more ISPs. It is good to have more than three ISPs."
"An improvement would be if they could provide an out-of-the-box experience, like 20 to 30 features all ready to go. In comparison, LogRhythm offers out-of-the-box features. With Zscaler Internet Access, there is firewall IPS, multiple security services, filtering, DLP, and CASB browser isolation. These are things that all users are going to be using. However, when an administrator or architect would start building this, I would definitely need to engage professional services to help clients do it."
"It also needs better integration with other applications as well. There are some restrictions."
"The solution is expensive. They recently revised the pricing and packaging. Some of our existing customers have been asking for alternate solutions for a lower price."
"Another thing that I would like to see is if Zscaler could have a separate product for direct access. I looked at a private access solution, but I understand there's a separate product that isn't integrated with this."
Netskope is ranked 4th in Cloud Access Security Brokers (CASB) with 35 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 46 reviews. Netskope is rated 8.4, while Zscaler Internet Access is rated 8.2. The top reviewer of Netskope writes "Network proxy that provides visibility during deployment and allows you to control PII". On the other hand, the top reviewer of Zscaler Internet Access writes "Provides integrated CASB and file sandboxing but could be less expensive ". Netskope is most compared with Prisma Access by Palo Alto Networks, Microsoft Defender for Cloud Apps, Cisco Umbrella, Skyhigh Security and Cato SASE Cloud Platform, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, FortiSASE and Forcepoint Secure Web Gateway.
We monitor all Cloud Access Security Brokers (CASB) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
