NetSuite CRM+ vs Pega CRM comparison

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348 views|212 comparisons
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566 views|422 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between NetSuite CRM+ and Pega CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed NetSuite CRM+ vs. Pega CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"NetSuite CRM+ helps us provide customer support and track schedules for field service.""We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce.""Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations.""The feature that has been most effective in improving sales performance is its alignment with the ordering team."

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"It also reduces the duration per call, and it ensures a first time resolution of the issue.""The solution is very easy to use.""The case management feature is really valuable.""Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.""The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.""Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options.""One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

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Cons
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better.""The product needs to improve the warehouse management feature.""The product or service could be improved by incorporating AI functionality to provide intuitive assistance.""NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

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"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive.""They should enable the data-driven streaming feature inside it.""The solution has room for improvement around decisional and real-time data analysis.""The UI is lagging and needs to be improved.""For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.""Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.""There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo""The UI should be improved."

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Pricing and Cost Advice
  • "Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."
  • "It ultimately depends on the features and functionalities required for your specific use case."
  • More NetSuite CRM+ Pricing and Cost Advice →

  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:NetSuite CRM+ helps us provide customer support and track schedules for field service.
    Top Answer:NetSuite CRM+ is bundled with NetSuite's standard package. We pay additional charges for online or home support.
    Top Answer:NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians.
    Top Answer:Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child… more »
    Top Answer:Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.
    Top Answer:I use Pega CRM, customer service, Pega Constellation, the framework, like, the Pega underwriting for insurance and all. Pega CRM is used for multiple clients, primarily in customer service. When calls… more »
    Ranking
    39th
    out of 167 in CRM
    Views
    348
    Comparisons
    212
    Reviews
    2
    Average Words per Review
    202
    Rating
    6.5
    17th
    out of 167 in CRM
    Views
    566
    Comparisons
    422
    Reviews
    5
    Average Words per Review
    470
    Rating
    8.4
    Comparisons
    Also Known As
    Chordiant
    Learn More
    Pega
    Video Not Available
    Overview
    NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization13%
    Computer Software Company10%
    University10%
    Real Estate/Law Firm9%
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company14%
    Real Estate/Law Firm7%
    Government6%
    Company Size
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise10%
    Large Enterprise53%
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    Buyer's Guide
    NetSuite CRM+ vs. Pega CRM
    March 2024
    Find out what your peers are saying about NetSuite CRM+ vs. Pega CRM and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    NetSuite CRM+ is ranked 39th in CRM with 4 reviews while Pega CRM is ranked 17th in CRM with 9 reviews. NetSuite CRM+ is rated 7.0, while Pega CRM is rated 8.2. The top reviewer of NetSuite CRM+ writes "Streamlines collaboration across teams and has a straightforward setup process ". On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". NetSuite CRM+ is most compared with Siebel CRM and Oracle CX Sales, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Siebel CRM and Vlocity. See our NetSuite CRM+ vs. Pega CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.