We performed a comparison between New Relic and Alluvio Aternity based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Ease of Deployment: New Relic's setup is easy to follow, but may be time-consuming if there are many devices. Alluvio Aternity, on the other hand, is more user-friendly and requires minimal configuration. Aternity's deployment process is relatively quick with the help of one engineer, and maintenance is practically non-existent.
Features: New Relic has a focus on in-depth application information, scalability, and traceability, with synthetic alerts and transparent pricing. Alluvio Aternity, on the other hand, specializes in providing data on machine health and performance, with unique features like DXI for customization and UXI score for measuring user experience.
Pricing: New Relic's cost is a worry for some users due to monthly or yearly licenses and extra charges for added features or data ingestion. Alluvio Aternity's pricing is a mixed bag, with some finding it worthwhile while others believe it to be pricier than other options. However, Aternity's analytics may have a positive effect on IT budgets and increase efficiency.
Service and Support: Despite positive feedback on documentation, New Relic's team has delays when resolving issues. On the other hand, Alluvio Aternity is praised for its highly competent and responsive support, with a dedicated technical team that successfully resolves issues. Assistance is available both locally and overseas.
ROI: New Relic has demonstrated varying levels of success in generating ROI for its users. On the other hand, Alluvio Aternity's ROI is challenging to quantify as it is focused on the expense side of the business.
Comparison Results: New Relic is the preferred solution in this comparison. New Relic offers more versatile features, accurate alert mechanisms, and in-depth application information. Alluvio Aternity provides valuable data on machine health and performance, but lacks detailed performance counters and database monitoring capabilities.
"The ability to quickly utilize the dashboard to gather information is valuable from a DXI perspective."
"The ability to monitor crash and health event issues at a user level"
"Other features we use heavily are the WiFi analyzer, the Skype for Business analyzer, and the troubleshooting functionalities. We also use the Device Health quite religiously here for troubleshooting devices that are unhealthy, when we're talking about things like high CPU or memory consumption, or file system problems within the users' workstations."
"Aternity's Digital Experience Management Quadrant (DEM-Q) has been a game changer for us. While knowing your own metrics is nice, if you don't know how you compare to others or what the numbers should be, then it doesn't tell you much. This solution puts that into context (if we are doing better than others or worse), which helps us prioritize where we want to focus and do improvements versus that's just how slow it's supposed to be. It's also great in communicating what we are doing and why we're doing it to our IT leadership teams, by saying, while we're pretty far behind others in certain categories, the time and changes for our prioritizations are justified."
"It is useful for working out whether there are any issues in the network or between the endpoints. It is also useful for working out any performance issues. It has been useful for a lot of stuff around Teams. Our customers like to know what's happening with Teams when they call in. It is helpful for easily profiling users. It records all the applications that are being used for each user, and you can see what users are doing. It is very good in terms of performance. You don't have to wait forever to try and get reports or results. It is quite quick to get everything that you need out of the software."
"The infrastructure data, especially the CPU and memory data, is per second, which makes it outstanding as compared to other solutions. Its licensing cost is very low for us."
"The most valuable feature for me is being able to monitor the productivity of every employee in the company as well as third-party, outsourced companies that work on our behalf."
"The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"We like the performance of the product."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"New features are added often."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"It all comes in pretty nice looking charts and things, but we have a hard time pulling out hard data, which is usually what you'll need if you're trying to be actionable."
"Aternity does provide performance numbers, the data. However, it doesn't tell you what you can do about it. It just presents the facts. How to interpret the data, and how to draw conclusions from a lot of the data, requires knowledge and experience. That's the part that I would hope Aternity can continue to explore and give us that kind of capability."
"The licensing model doesn't suit the market we are in and has room for improvement."
"Reliability: Issues interfering with the deployment and use of the product has made its use reduced in scope."
"The solution is available at a higher price than other solutions."
"When they moved from Version 8 to Version 9, the customers lost so much control of what they could do with the product."
"Integrating the tool with other products is a challenge."
"To monitor these transactions, you need to look at it, analyze it and capture it. It requires a little bit of work, but in an environment like ours, you need it to be easier."
"It would be nice if there were pre-made dashboards."
"The price needs improvement."
"They should bring the pricing down to be more competitive."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
Alluvio Aternity is ranked 31st in Application Performance Monitoring (APM) and Observability with 37 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Alluvio Aternity is rated 8.4, while New Relic is rated 8.6. The top reviewer of Alluvio Aternity writes "Not only helped us know which devices to refresh, but helped us determine if a refresh was even necessary, with factual data". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Alluvio Aternity is most compared with Dynatrace, Nexthink, SysTrack, AppDynamics and SCOM, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Alluvio Aternity vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Mobile APM vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.