New Relic APM vs. SCOM

As of February 2019, New Relic APM is ranked 4th in Application Performance Management (APM) with 16 reviews vs SCOM which is ranked 3rd in Event Monitoring with 3 reviews. The top reviewer of New Relic APM writes "We have been able to proactively identify failures before they happen". The top reviewer of SCOM writes "It’s complex and powerful giving the ability to monitor websites better". New Relic APM is most compared with Dynatrace, AppDynamics and Datadog. SCOM is most compared with Zabbix, PRTG Network Monitor and Nagios XI. See our New Relic APM vs. SCOM report.
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New Relic APM Logo
36,546 views|10,683 comparisons
SCOM Logo
Read 3 SCOM reviews.
37,038 views|15,229 comparisons
Most Helpful Review
Find out what your peers are saying about New Relic APM vs. SCOM and other solutions. Updated: May 2016.
316,375 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.They have baseline level alerting.We detect issues using dashboards that we built on New Relic.Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause.The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful.New Relic has helped us in terms of the optimizing our print and loading times.It is a software solution as a service, so I don't have to manage it on-premise.Their technical support is pretty good and responsive. We have a real good relationship with them.

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It can send messages to our ticketing system.It has good graphs of what is going on within the operating system.​We are able to do problem determination on runaway processes.It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not.The product has helped our organization with in-depth monitoring.

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Cons
I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.I would like an infrastructure network that provides real-time views, showing the issues.Compared to their competitors, they are missing some features at the moment.The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka.I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues.I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics.The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts.I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy.

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​I would like to better be able to monitor Oracle processes.​Non Windows monitoring is fairly weak. Network device monitoring is not reliable.It could use some system enhancements, such as better dashboards.

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Pricing and Cost Advice
The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.The detection piece of it brings us a big return on investment.The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing.Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace.The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good.The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers.We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us.Comparatively, the pricing is expensive.

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The pricing and licensing are fair.

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report
Use our free recommendation engine to learn which Application Performance Management (APM) solutions are best for your needs.
316,375 professionals have used our research since 2012.
Ranking
Views
36,546
Comparisons
10,683
Reviews
16
Followers
1,234
Avg. Rating
8.6
3rd
out of 20 in Event Monitoring
Views
37,038
Comparisons
15,229
Reviews
3
Followers
1,042
Avg. Rating
8.0
Top Comparisons
Compared 28% of the time.
Compared 14% of the time.
Compared 13% of the time.
Compared 15% of the time.
Compared 12% of the time.
Compared 10% of the time.
Also Known As
New Relic MobileSystem Center Operations Manager, SCOM 2012
Learn
New Relic
Microsoft
Overview

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

System Center Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.
Offer
Learn more about New Relic APM
Learn more about SCOM
Sample Customers
Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and ZenefitsDialog Telekom
Top Industries
REVIEWERS
Financial Services Firm18%
Media Company13%
Software R&D Company11%
Real Estate/Law Firm7%
VISITORS READING REVIEWS
Non Tech Company21%
Financial Services Firm18%
Transportation Company8%
Manufacturing Company7%
REVIEWERS
Retailer22%
Healthcare Company11%
Financial Services Firm11%
University6%
VISITORS READING REVIEWS
Financial Services Firm18%
Transportation Company13%
University10%
Retailer8%
Company Size
REVIEWERS
Small Business37%
Midsize Enterprise29%
Large Enterprise33%
VISITORS READING REVIEWS
Small Business51%
Midsize Enterprise12%
Large Enterprise37%
REVIEWERS
Small Business20%
Midsize Enterprise29%
Large Enterprise51%
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise24%
Large Enterprise62%
Find out what your peers are saying about New Relic APM vs. SCOM and other solutions. Updated: May 2016.
316,375 professionals have used our research since 2012.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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