Compare New Relic APM vs. SCOM

New Relic APM is ranked 4th in Application Performance Management (APM) with 16 reviews while SCOM is ranked 1st in Event Monitoring with 10 reviews. New Relic APM is rated 8.6, while SCOM is rated 7.8. The top reviewer of New Relic APM writes "We have been able to proactively identify failures before they happen". On the other hand, the top reviewer of SCOM writes "Best all-around, multi-features single interface, cross-platform monitoring solution for complex environment groupings". New Relic APM is most compared with Datadog, Dynatrace and Splunk, whereas SCOM is most compared with Zabbix, Nagios XI and PRTG Network Monitor.
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New Relic APM Logo
15,948 views|11,653 comparisons
SCOM Logo
Read 10 SCOM reviews.
18,594 views|13,553 comparisons
Most Helpful Review
Find out what your peers are saying about Dynatrace, AppDynamics, BMC and others in Application Performance Management (APM). Updated: October 2019.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters.As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.They have baseline level alerting.We detect issues using dashboards that we built on New Relic.Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause.The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful.New Relic has helped us in terms of the optimizing our print and loading times.It is a software solution as a service, so I don't have to manage it on-premise.

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SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster.The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage.This is a product that does more generally than any of the competing solutions.This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring.This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis.The most valuable features for us are the monitoring, the health explorer, and the console.It takes a lot of the headache out of managing your data centers and software in other places.This solution satisfies all of the requirements that we need for our Windows-based systems, so if you are using the Windows platform then this is an easy solution.

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Cons
I would like to see the company implement the AI auto-baseline feature which Dynatrace has.I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.I would like an infrastructure network that provides real-time views, showing the issues.Compared to their competitors, they are missing some features at the moment.The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka.I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues.I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics.The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts.

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Then there is also an issue with capacity and limited space. That is something that needs to be improved.Of course, price is always an issue with Microsoft and could be improved.It lacks certain details that other products do better, like granular access and better application monitoring.All of the areas of reporting are very bad and need to be improved.The end-user components, including the dashboards, the administration console, and the web console, need to be improved.The console feature is very poor, and it would be very good for us if this were improved.On-prem network monitoring is something that could be improved drastically.I would like to see better support for monitoring Unix-based systems.

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Pricing and Cost Advice
Pricing is better with New Relic APM than Dynatrace.The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.The detection piece of it brings us a big return on investment.The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing.Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace.The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good.The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers.We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us.

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If you have a Microsoft Enterprise Agreement, then this is part of the agreement.Our licensing fees are approximately $30 per user, per month.

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Ranking
Views
15,948
Comparisons
11,653
Reviews
16
Average Words per Review
415
Avg. Rating
8.5
1st
out of 20 in Event Monitoring
Views
18,594
Comparisons
13,553
Reviews
10
Average Words per Review
637
Avg. Rating
7.8
Top Comparisons
Compared 24% of the time.
Compared 22% of the time.
Compared 13% of the time.
Compared 17% of the time.
Compared 9% of the time.
Compared 9% of the time.
Also Known As
New Relic MobileSystem Center Operations Manager, SCOM 2012
Learn
New Relic
Microsoft
Overview

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

System Center Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.
Offer
Learn more about New Relic APM
Learn more about SCOM
Sample Customers
Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and ZenefitsDialog Telekom
Top Industries
REVIEWERS
Financial Services Firm20%
Media Company13%
Software R&D Company11%
Retailer7%
VISITORS READING REVIEWS
Software R&D Company22%
Financial Services Firm13%
Comms Service Provider7%
Manufacturing Company7%
REVIEWERS
Retailer16%
Financial Services Firm8%
Manufacturing Company8%
Healthcare Company8%
VISITORS READING REVIEWS
Software R&D Company23%
Government9%
Financial Services Firm9%
Comms Service Provider8%
Company Size
REVIEWERS
Small Business37%
Midsize Enterprise30%
Large Enterprise34%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise12%
Large Enterprise71%
REVIEWERS
Small Business17%
Midsize Enterprise26%
Large Enterprise57%
Find out what your peers are saying about Dynatrace, AppDynamics, BMC and others in Application Performance Management (APM). Updated: October 2019.
371,639 professionals have used our research since 2012.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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