New Relic APM vs. SCOM

New Relic APM is ranked 4th in Application Performance Management (APM) with 8 reviews vs SCOM which is ranked 3rd in Event Monitoring with 3 reviews. The top reviewer of New Relic APM writes "It gives insights to non-technical people about what technical issues are most important". The top reviewer of SCOM writes "It’s complex and powerful giving the ability to monitor websites better". New Relic APM is most compared with Dynatrace, AppDynamics and CA APM. SCOM is most compared with Nagios XI, Zabbix and PRTG. See our New Relic APM vs. SCOM report.
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Quotes From Members Comparing New Relic APM vs. SCOM

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
We are able to drill down and see what is going on in the system.It has given us better insight into the performance of the system.It has in-depth analysis using developer code for someone whose not traditionally a developer.It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time.Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user.It has helped us maintain a much higher uptime than we had previously.Server uptime is its most valuable feature.It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained.

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It can send messages to our ticketing system.It has good graphs of what is going on within the operating system.​We are able to do problem determination on runaway processes.It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not.The product has helped our organization with in-depth monitoring.

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Cons
The price needs improvement.They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve.The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain.We have had issues with our agents going offline.We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health.In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data.

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​I would like to better be able to monitor Oracle processes.​Non Windows monitoring is fairly weak. Network device monitoring is not reliable.It could use some system enhancements, such as better dashboards.

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Pricing and Cost Advice
The pricing and licensing are too high.They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine.The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out.I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version.There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use.If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity.

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The pricing and licensing are fair.

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Ranking
Views
35,247
Comparisons
11,156
Reviews
4
Followers
1,244
Avg. Rating
9.5
Views
35,784
Comparisons
15,880
Reviews
3
Followers
1,102
Avg. Rating
8.0
Unranked
In Application Performance Management (APM)
Top Comparisons
Compared 28% of the time.
Compared 15% of the time.
Compared 8% of the time.
See more New Relic APM competitors »
Compared 10% of the time.
Compared 10% of the time.
Compared 10% of the time.
See more SCOM competitors »
Compared 29% of the time.
Also Known As
New Relic MobileSystem Center Operations Manager, SCOM 2012
Learn how it works
New Relic
Microsoft
Null Vendor
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Overview

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

System Center Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.
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OFFER
Learn more about New Relic APM
Learn more about SCOM
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Sample Customers
Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and ZenefitsDialog Telekom
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Top Industries
REVIEWERS
Financial Services Firm
18%
Media Company
13%
Software R&D Company
11%
Comms Service Provider
7%
VISITORS READING REVIEWS
Financial Services Firm
22%
Marketing Services Firm
11%
Software R&D Company
7%
Retailer
7%
REVIEWERS
Retailer
22%
Healthcare Company
11%
Financial Services Firm
11%
Cloud Provider
6%
VISITORS READING REVIEWS
Financial Services Firm
27%
Retailer
8%
University
6%
Healthcare Company
6%
No Data Available
Company Size
REVIEWERS
Small Business
37%
Midsize Enterprise
29%
Large Enterprise
33%
VISITORS READING REVIEWS
Small Business
27%
Midsize Enterprise
22%
Large Enterprise
51%
REVIEWERS
Small Business
20%
Midsize Enterprise
30%
Large Enterprise
50%
VISITORS READING REVIEWS
Small Business
10%
Midsize Enterprise
30%
Large Enterprise
60%
No Data Available
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