Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.
They have baseline level alerting.
We detect issues using dashboards that we built on New Relic.
Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause.
The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful.
New Relic has helped us in terms of the optimizing our print and loading times.
It is a software solution as a service, so I don't have to manage it on-premise.
Their technical support is pretty good and responsive. We have a real good relationship with them.
The initial setup is simple, not very complex. Initial deployment takes around 10 to 15 minutes to set up the entire base for Splunk including all three tiers.
The search function for spam is like a google search. You just enter and it will quickly show you the results.
It's very flexible. If you look from the cloud implementation it is there. Reports are made quickly. Unlike other tools, it caters to all kinds of technical information on the front very easily. There's no need to put in any technical information. You can pull on the reports very easily, take action, and notify stakeholders.
It's extremely scalable. It's a very robust solution and certainly has the capability of handling far bigger data requirements than a lot of the other tools. Generally what ends up happening with me is that my clients tend, for the most part, to be mid-tier organizations where the cost of that solutions would be accompanying requirements for people just becomes way too prohibitive. Especially considering the model that they use for costing, which is based on the volume of data. Of course, they're going to put everything including the Coke machine as the ability to collect data off of it, because of course the more they can put through the tool the more money they make.
It is quite extensible. It is a platform that we can build our use instead of each case instead of each case being limited or restricted to each capability. This is probably the best feature.
In the past we used the different application to collect logs. We used SurfWatch and VMware to do so. But, we found that the Splunk has more capacity to do more in less time. They provide a aster speed to index all the events , and this is a huge asset.
The dashboards are the most valuable feature. We like the ability to drill in and see what queries are under the dashboard, build new visualizations, edit the querying, and see the reports.
We were able to create a catalog of dashboards and have a holistic view at all levels. We could understand our business much better. Real-time errors, which were buried in emails before now, surfaced up on dashboards.
I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.
I would like an infrastructure network that provides real-time views, showing the issues.
Compared to their competitors, they are missing some features at the moment.
The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka.
I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues.
I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics.
The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts.
I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy.
Splunk does not build apps. They only go back and validate the apps that somebody has already built. They should have remote consulting support. They have a wonderful solution. They have 24/7 security. Nobody needs to depend on any third party and will therefore just buy Splunk on the cloud.
Spam has different plugins but by default, the logs are not organized, it shows that there are roll-ups that are out of the box. I saw many plugins that can help improve or extend Splunk's functionality but I haven't tried any of them.
It does not give us permission to implement on-premise so we implement them on the cloud.
The tool itself is very difficult to configure. It's great for its number of inputs, for the different types of systems devices, and things that it could collect information from. To actually make good use of it, you need a fairly dedicated team of people that have some reasonably good programming or modeling skills to be able to do the things that you need to do with it. Whereas a lot of the other tools are better packaged for that, and so require a lot less training and a lot less dedication.
I would like to see future development in terms of ML (Machine Learning).
I think the tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to my tickets.
Splunk is not very user-friendly. It has a complex architecture in comparison to other solutions on the market.
We do have to educate developers on how to not blow it up. It is a little to easy to write an expensive query and overly stress the system. This could be improved.
Pricing and Cost Advice
The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.
The detection piece of it brings us a big return on investment.
The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing.
Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace.
The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good.
The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers.
We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us.
Comparatively, the pricing is expensive.
Splunk's cost is very high. They need to review the pricing. They have to go back and totally readdress the market.
It's a little bit expensive for a small to medium enterprise.
I think the price could be improved.
I am not personally involved with the pricing of the solution.
Some of the insights that we have obtained as a part of using Splunk have greatly helped us in increasing our revenue in terms of selling our products.
The pricing seems good relative to the other vendors that we have had here. However, they need to find ways to be more flexible with the licensing and be able to deal with situations where we start generating more logs. Maybe having some controls in the Splunk interface to turn it off, so we don't have to change anything in our application.
We have had a reduction in the time it takes to resolve issues and correlate what has failed.
It would be nice if the pricing were cheaper. However, we did purchase it.
out of 82 in Application Performance Management (APM)
out of 39 in Security Information and Event Management (SIEM)
Compared 28% of the time.
Compared 14% of the time.
Compared 13% of the time.
Compared 16% of the time.
Compared 8% of the time.
Compared 7% of the time.
Also Known As
|New Relic Mobile|
New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.
Splunk software has been around since 2006 and the company has since grown to become an industry leader. Splunk's vision is to make machine data accessible, usable and valuable to everybody. The company offers a wide range of products to turn machine data into valuable information by monitoring and analyzing all activities. This is known as Operational Intelligence and is the unique value proposition of Splunk.
Splunk is well-known for its Log Management capabilities and also for its Security Information and Event Management (SIEM) solutions.
Learn more about New Relic APM
Learn more about Splunk
|Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits||Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.|
Financial Services Firm18%
Software R&D Company11%
Real Estate/Law Firm7%
Non Tech Company21%
Financial Services Firm18%
Financial Services Firm20%
Financial Services Firm18%
Comms Service Provider12%
See also New Relic APM Reviews, Splunk Reviews, and our list of Best Application Performance Management (APM) Companies.