We performed a comparison between New Relic and SolarWinds Pingdom based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The product allows the developer to see the actual problems in the applications."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"The most valuable features are monitoring and reporting."
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
"Once you set the threshold on your environment, it feels very real-time"
"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"The solution only supports the cloud platform and not on-premises."
"In the next release, I'd like to see a better pricing structure."
"The price could improve."
"We have had issues with our agents going offline."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"Technical support could use some improvement."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"I would like to see better integration with other products."
"Some of the functions could improve by making them easier."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while SolarWinds Pingdom is ranked 47th in Application Performance Monitoring (APM) and Observability with 4 reviews. New Relic is rated 8.6, while SolarWinds Pingdom is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SolarWinds Pingdom writes "High performance, quick setup, but lacking ease of use". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas SolarWinds Pingdom is most compared with Azure Monitor, Grafana and Solarwinds Web Performance Monitor. See our New Relic vs. SolarWinds Pingdom report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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