We performed a comparison between New Relic and OmniPeek based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"It has prevented failures from occurring in our production environment."
"We are able to drill down and see what is going on in the system."
"New Relic has helped us in terms of the optimizing our print and loading times."
"Working with the solution is very easy. It's user-friendly."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The most valuable feature of OmniPeek is the ability to assign custom color codes to the different packets easily."
"The most valuable feature is OmniPeek is user-friendly."
"The most valuable features are the voice bot, which checks the quality of service for voice, and the expert view that gives me insight on what and where to troubleshoot."
"It's a solid piece of software. It's stable."
"I believe the most crucial feature of OmniPeek search is the ability to sniff packets based on channel switching."
"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."
"The Wi-Fi side needs improvement."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"The solution only supports the cloud platform and not on-premises."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"New Relic needs to improve is the user data schema."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do. The automation should be more user-friendly. I have exposed some APIs but the usage is not user-friendly."
"I don't see a clear roadmap in the future for improving this software."
"Making it more clear on how to configure the filters, or really automating them, would be an improvement."
"I would like to see the tool work in an open environment the same as how it does in a closed environment."
"I would like to see the saving feature improved. We have had issues if you do not save your progress then you have to start from the beginning."
"The solution's automation has room for improvement."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while OmniPeek is ranked 28th in Application Performance Monitoring (APM) and Observability with 6 reviews. New Relic is rated 8.6, while OmniPeek is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OmniPeek writes "Easy to identify packets, beneficial color assigning, and responsive support". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas OmniPeek is most compared with LiveAction LiveNX, Colasoft Capsa, SolarWinds NPM, LogicMonitor and DX Performance Management. See our New Relic vs. OmniPeek report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Network Monitoring Software vendors.
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