We compared New Relic and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: New Relic offers reliable monitoring capabilities and advanced traceability features. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable features are the dashboards and tracing."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"It does everything we wanted it to do."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The initial setup is straightforward. It is easy to track and easy to follow."
"It allows the restriction of privileges and control of users."
"The product allows the developer to see the actual problems in the applications."
"It combines and presents information from many different sources, giving a corporate-wide vision on a single pane of glass."
"What I've found most valuable about the solution is that it's scalable."
"The product is lightweight in terms of memory use, requiring only 10 megabytes or less."
"The solution is stable and reliable."
"You can monitor performance counters effortlessly."
"From web interfaces to custom monitors and alarms, this product has a high level of flexibility that can be molded to suit your business needs, regardless of the size of your organization."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"The most valuable features are language support and technical support."
"The Wi-Fi side needs improvement."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"The price could improve."
"It is very difficult to award the service level cycles at an endpoint level."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"It would be nice if there were pre-made dashboards."
"The scalability can be better."
"It would be good to have high security."
"This product could improve by adding cloud monitoring. I want SolarWinds NPM to do much more integration, and have more involvement in cloud monitoring, like AWS or Google, or Azure. I feel like it requires lots of improvement for cloud monitoring in NPM."
"The integration with the APIs and the web servers deployed can definitely be improved."
"A feature I would ask for is for them to have this solution available for Linux systems instead of Windows."
"It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device."
"An area for improvement would be the use of modular licenses, which are not practical for big clients."
"The solution needs to integrate with additional SDN technologies that are part of the hyper market."
New Relic is ranked 3rd in Cloud Monitoring Software with 151 reviews while SolarWinds NPM is ranked 6th in Cloud Monitoring Software with 146 reviews. New Relic is rated 8.6, while SolarWinds NPM is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and LogicMonitor. See our New Relic vs. SolarWinds NPM report.
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We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.