We performed a comparison between New Relic and Alluvio Aternity based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Ease of Deployment: New Relic's setup is easy to follow, but may be time-consuming if there are many devices. Alluvio Aternity, on the other hand, is more user-friendly and requires minimal configuration. Aternity's deployment process is relatively quick with the help of one engineer, and maintenance is practically non-existent.
Features: New Relic has a focus on in-depth application information, scalability, and traceability, with synthetic alerts and transparent pricing. Alluvio Aternity, on the other hand, specializes in providing data on machine health and performance, with unique features like DXI for customization and UXI score for measuring user experience.
Pricing: New Relic's cost is a worry for some users due to monthly or yearly licenses and extra charges for added features or data ingestion. Alluvio Aternity's pricing is a mixed bag, with some finding it worthwhile while others believe it to be pricier than other options. However, Aternity's analytics may have a positive effect on IT budgets and increase efficiency.
Service and Support: Despite positive feedback on documentation, New Relic's team has delays when resolving issues. On the other hand, Alluvio Aternity is praised for its highly competent and responsive support, with a dedicated technical team that successfully resolves issues. Assistance is available both locally and overseas.
ROI: New Relic has demonstrated varying levels of success in generating ROI for its users. On the other hand, Alluvio Aternity's ROI is challenging to quantify as it is focused on the expense side of the business.
Comparison Results: New Relic is the preferred solution in this comparison. New Relic offers more versatile features, accurate alert mechanisms, and in-depth application information. Alluvio Aternity provides valuable data on machine health and performance, but lacks detailed performance counters and database monitoring capabilities.
"The infrastructure data, especially the CPU and memory data, is per second, which makes it outstanding as compared to other solutions. Its licensing cost is very low for us."
"We've looked at the Digital Experience Management Quadrant (DEM-Q) to see how our digital experience compares to others who use the solution. We have used that to see how we are trending and it gives us some insight into areas that we might need to focus more on. That's helpful."
"It is a tool that helps me check users' computers really quickly without having a help desk administrator logging in and doing analysis. Anyone who has access to Aternity, including our support team, can log onto Aternity and do a quick, basic analysis."
"The user experience it provides is the most valuable feature for us."
"The item we use the most and what upper management wants is the SLA reports. It's a good summary of how the applications are performing over time from month to month."
"The most valuable feature for me is being able to monitor the productivity of every employee in the company as well as third-party, outsourced companies that work on our behalf."
"Being able to proactively identify issues on user systems."
"All of it, but it depends on who the end user is. The folks that support the applications, like the signatures that we've developed, it gives them feedback on their application performance."
"The VPN is one of the solution's most valuable features for us."
"It offers helpful user metrics so we can learn more about the user experience."
"It has given us better insight into the performance of the system."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"It has prevented failures from occurring in our production environment."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The solution is scalable, and it is easy because all the documentation is available."
"For me, the biggest problem is the price. It is not so much about how much it costs. It is about Aternity only giving you 12 months upfront. So, you got to purchase it for 12 months. A lot of our customers are on a per-user-per-month type billing. They are all OPEX rather than CAPEX. It would be a lot better for our customers if there was an option available for OPEX so that it is billed on a monthly basis than a yearly basis. They've got only Windows agents. They don't actually have mobile agents. It would be a lot better if they could also integrate Android and iOS because then we can start pulling steps and performance management out of users' mobile devices. That's the biggest addition I would suggest at the moment. A lot of our customers have desktops as well as tablets or mobile devices. We should be able to monitor that stuff as well."
"The licensing model doesn't suit the market we are in and has room for improvement."
"I think the workflow needs improvement"
"The solution is available at a higher price than other solutions."
"I would like to see more granular performance counters collected and viewable from the endpoints. That would be great."
"The solution's downloadable reports could be improved."
"Being able to add custom monitoring to dashboards would be nice. Right now, if you want to monitor the value of a registry key on your systems, to get that added into the dashboard you have to reach out to Aternity so they can start looking for that value. It would be interesting if that were more of a self-serve function."
"The thing that I think most companies like ourselves would want would be an easier way to customize custom scripts."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"The solution needs to have staging."
"We have had issues with our agents going offline."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"It is very difficult to award the service level cycles at an endpoint level."
"The solution is quite expensive."
"The price could improve."
"They should bring the pricing down to be more competitive."
Alluvio Aternity is ranked 19th in Application Performance Monitoring (APM) and Observability with 37 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Alluvio Aternity is rated 8.4, while New Relic is rated 8.6. The top reviewer of Alluvio Aternity writes "Not only helped us know which devices to refresh, but helped us determine if a refresh was even necessary, with factual data". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Alluvio Aternity is most compared with Dynatrace, Nexthink, SysTrack, AppDynamics and ControlUp, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Alluvio Aternity vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Mobile APM vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
