We performed a comparison between New Relic and SCOM based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"It has helped us maintain a much higher uptime than we had previously."
"We like the performance of the product."
"End-user Synthetics and monitoring are very good."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"It does everything we wanted it to do."
"It has given us better insight into the performance of the system."
"It offers helpful user metrics so we can learn more about the user experience."
"The solution is used for monitoring the hardware inventory. For instance, it helps with the whole operational monitoring view for the company's infrastructure."
"The solution primarily drives system information, and I believe it works fine."
"This is a product that does more generally than any of the competing solutions."
"The product has helped our organization with in-depth monitoring."
"SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster."
"We are able to do problem determination on runaway processes."
"The most valuable feature of SCOM is real-time alerts."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"The Wi-Fi side needs improvement."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"It would be nice if there were pre-made dashboards."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"The price could improve."
"The initial setup should be easier to complete."
"Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"The management of the servers could be better."
"It'll help if they can provide real-time or closer to real-time monitoring."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"In a future release, they should add email notification alerts."
"There could be more integration of SIM in the solution."
New Relic is ranked 6th in Network Monitoring Software with 151 reviews while SCOM is ranked 11th in Network Monitoring Software with 77 reviews. New Relic is rated 8.6, while SCOM is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas SCOM is most compared with Zabbix, Dynatrace, Datadog, AppDynamics and ServiceNow IT Operations Management. See our New Relic vs. SCOM report.
See our list of best Network Monitoring Software vendors.
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