We performed a comparison between Nexthink and RSA Archer based on real PeerSpot user reviews.
Find out what your peers are saying about Nexthink, Lakeside Software, Riverbed and others in Digital Experience Monitoring (DEM)."The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."
"The solution is stable."
"This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."
"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."
"The solution has reduced the time it takes to resolve issues."
"With this solution we are able to link issues to automatic actions that will solve the problem."
"Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days."
"The initial setup is very simple."
"Archer has simplified our security audits. It's made it easier to raise and trigger questionnaires to customers."
"The most valuable features are the advanced workflow and the dashboards. This tool can present data wonderfully to management, and it is easy for them to manage the risk plans."
"The product is very flexible."
"This solution helped us with the centralization of our governance data, so we could house all of our controls in one place. We could use that central repository of all our controls to build our risk management strategy and our policy and governance. So we could use controls as a central library and build policy, and then build risk management around it."
"Archer seamlessly integrates data systems without requiring additional software."
"I like how Archer requires very little programming ability. A person with minimum coding experience can configure the necessary fields in Archer. It's more of a drag-and-drop solution."
"It has the best workload management features."
"Good dashboards and reporting features; it's easy to gather reports quickly."
"We would like better connectivity with SCCM for on-premises infrastructure and autopilot for cloud deployment."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"The initial setup needs technical knowledge."
"We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them."
"We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."
"We would like to see the reporting in this solution improved. At present there are gaps in the data it reports."
"Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful."
"The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding."
"It would be useful for customers if COBIT 2019 could be translated into different languages."
"Recently, we made a suggestion for cross references, like for one application to another. There were limitations there, so we're hoping that will be included in the next upgrade."
"The design and advanced workflow need to be improved."
"Some areas are not truly automated but are only scheduled."
"I would like to have the ability to build and maintain an inventory of personal data processing activities and assets utilizing a purpose-built taxonomy and data structure."
"It would be nice if RSA Archer featured more customization. When customers are updating, they should be notified whether certain updates are optional. The install screen should not proceed to the next page unless we make some selections about which updates we want to install."
"Some of the error reporting isn't very clear. When you're looking for information on error codes, you got to do a lot of digging."
"If you need to integrate the RSA products with another SEIM solution, then it doesn't work properly."
Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 20 reviews while RSA Archer is ranked 1st in GRC with 38 reviews. Nexthink is rated 8.6, while RSA Archer is rated 8.0. The top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". On the other hand, the top reviewer of RSA Archer writes "A rich application with good workflow, but search feature needs improvement". Nexthink is most compared with SysTrack, ControlUp, Alluvio Aternity , Liquidware Stratusphere UX and ConnectWise Automate, whereas RSA Archer is most compared with OneTrust GRC, IBM OpenPages, MetricStream, Workiva Wdesk and AuditBoard.
We monitor all Digital Experience Monitoring (DEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.