NICE CXone is ranked 3rd in IVR Systems while Nuance IVR is ranked 1st in IVR Systems. NICE CXone is rated 8.2, while Nuance IVR is rated 8.0. The top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". On the other hand, the top reviewer of Nuance IVR writes "The most complete and effective voice recognition offering". NICE CXone is most compared with Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center, ServiceNow and Five9, whereas Nuance IVR is most compared with Genesys Voice Platform, Cisco CCX, Cisco CVP, West Holly and Verint IVR and Voice Self-Service.
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