NICE CXone is ranked 4th in Workforce Engagement Management while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. NICE CXone is rated 8.2, while Verint Open CCaaS is rated 0.0. The top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". On the other hand, NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and Zendesk, whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM and Avaya Workforce Engagement.
See our list of best Workforce Engagement Management vendors and best Contact Center as a Service (CCaaS) vendors.
We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.