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NICE Interaction Analytics vs NICE Sales Performance Management comparison

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Ranking
1st
out of 7 in Speech Analytics
Views
117
Comparisons
46
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 7 in Speech Analytics
Views
32
Comparisons
21
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interaction Analytics
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NICE
NICE
Overview
NICE Interaction Analytics automatically analyzes 100% of your customer interactions, optimize average handle time, reduces call volume, decrease hold time, and increase first call resolution rate and gets volume and trend reports to pinpoint areas that require further analysis. NICE Interaction Analytics enhances users experience through Automatically identifying the trending hot topics and key phrases in customer communications and reveal patterns and preemptively that prevent customer churn, repeat contacts, and failed sales efforts.

Optimize your sales performance end to end - incentive compensation management​, territory and quota management, coaching, and detailed sales performance analysis. Manage the entire sales compensation cycle to ensure you maximize sales teams and channel performance to align sales behavior with organizational goals.

Sample Customers
ebay Enterprise
American Airlines, Telefonica, Cable&Wireless, GoDaddy, Cablevisi‹n Argentina, Webhelp, UPC, The Home Depot, ING

NICE Interaction Analytics is ranked 1st in Speech Analytics while NICE Sales Performance Management is ranked 4th in Speech Analytics. NICE Interaction Analytics is rated 0.0, while NICE Sales Performance Management is rated 0.0. On the other hand, NICE Interaction Analytics is most compared with , whereas NICE Sales Performance Management is most compared with .

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