Compare NICE Interaction Analytics vs. Verint Engagement Management

NICE Interaction Analytics is ranked 2nd in Speech Analytics while Verint Engagement Management is ranked 1st in Speech Analytics. NICE Interaction Analytics is rated 0, while Verint Engagement Management is rated 0. On the other hand, NICE Interaction Analytics is most compared with CallMiner Eureka, Verint Engagement Management and VPI Empower, whereas Verint Engagement Management is most compared with NICE Interaction Analytics, NICE Workforce Optimization and CallMiner Eureka.
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Ranking
2nd
out of 4 in Speech Analytics
Views
1,159
Comparisons
918
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
1st
out of 4 in Speech Analytics
Views
2,035
Comparisons
1,441
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Also Known As
Interaction AnalyticsImpact 360
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NICE
Verint
Overview
NICE Interaction Analytics automatically analyzes 100% of your customer interactions, optimize average handle time, reduces call volume, decrease hold time, and increase first call resolution rate and gets volume and trend reports to pinpoint areas that require further analysis. NICE Interaction Analytics enhances users experience through Automatically identifying the trending hot topics and key phrases in customer communications and reveal patterns and preemptively that prevent customer churn, repeat contacts, and failed sales efforts.Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
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Learn more about Verint Engagement Management
Sample Customers
ebay EnterpriseNew York Life, Elavon, VSP Vision Care
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