Compare NICE Interaction Analytics vs. Verint Workforce Engagement Cloud

NICE Interaction Analytics is ranked 2nd in Speech Analytics while Verint Workforce Engagement Cloud is ranked 1st in Speech Analytics. NICE Interaction Analytics is rated 0, while Verint Workforce Engagement Cloud is rated 0. On the other hand, NICE Interaction Analytics is most compared with CallMiner Eureka, whereas Verint Workforce Engagement Cloud is most compared with NICE Workforce Optimization, CallMiner Eureka, Calabrio WFM, Calabrio Workforce Management, Genesys Cloud and Aspect Workforce Optimization.
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Ranking
2nd
out of 4 in Speech Analytics
Views
916
Comparisons
715
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
1st
out of 4 in Speech Analytics
Views
1,612
Comparisons
1,186
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Also Known As
Interaction AnalyticsImpact 360, Verint Engagement Management
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NICE
Verint
Overview
NICE Interaction Analytics automatically analyzes 100% of your customer interactions, optimize average handle time, reduces call volume, decrease hold time, and increase first call resolution rate and gets volume and trend reports to pinpoint areas that require further analysis. NICE Interaction Analytics enhances users experience through Automatically identifying the trending hot topics and key phrases in customer communications and reveal patterns and preemptively that prevent customer churn, repeat contacts, and failed sales efforts.Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
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Learn more about NICE Interaction Analytics
Learn more about Verint Workforce Engagement Cloud
Sample Customers
ebay EnterpriseNew York Life, Elavon, VSP Vision Care
Top Industries
No Data Available
VISITORS READING REVIEWS
Software R&D Company46%
Insurance Company21%
Hospitality Company4%
Comms Service Provider4%

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