NICE Robotic Automation vs NTT-AT WinActor comparison

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Executive Summary

We performed a comparison between NICE Robotic Automation and NTT-AT WinActor based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer.""NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built.""The deployment of NICE Robotic Automation is easy.""Provides good automation features.""Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow.""It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that.""What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

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"This software is very smart - it can decide from a picture if we like that condition, and then the robot will do that action.""The tool's most valuable feature is data import. The OCR feature helps to recognize the data. It can recognize screen and document numbers well."

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Cons
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based...""The solution is not as intuitive as it could be and integrating took a lot of time.""[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset.""Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue.""There are a few areas for improvement in the installation phase""There is a need for NICE robotics to be more user-friendly.""We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

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"Something that could be improved is that this solution can't run when the computer is locked, which meant we had to implement it in our own on-prem server as it never auto-locks.""The OCR has issues recognizing handwritten data."

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Pricing and Cost Advice
  • "As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."
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  • "We pay yearly for the agent who runs the processes, plus an additional fee for maintenance costs."
  • More NTT-AT WinActor Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a… more »
    Top Answer:In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that… more »
    Top Answer:There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the… more »
    Top Answer:The tool's most valuable feature is data import. The OCR feature helps to recognize the data. It can recognize screen and document numbers well.
    Top Answer:The OCR has issues recognizing handwritten data.
    Top Answer:For the repeat tasks, we have two options. The first option is to use the scanner to set up the scheduler. Alternatively, we can use another method where we set up the task or schedule on the manager… more »
    Ranking
    Views
    1,330
    Comparisons
    847
    Reviews
    3
    Average Words per Review
    594
    Rating
    7.7
    Views
    452
    Comparisons
    318
    Reviews
    1
    Average Words per Review
    170
    Rating
    8.0
    Comparisons
    Also Known As
    NTT WinActor, WinActor, NTT-AT Robotic Process Automation Software, NTT-AT RPA
    Learn More
    Overview

    NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

    NTT-AT RPA accurately reproduces workflows - from simple form processing to sophisticated tasks - to streamline work.

    Sample Customers
    HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
    Exeo Tech Corporation
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company22%
    Financial Services Firm16%
    Comms Service Provider7%
    Retailer7%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Educational Organization17%
    Manufacturing Company15%
    Real Estate/Law Firm10%
    Company Size
    REVIEWERS
    Small Business14%
    Midsize Enterprise29%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise13%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise4%
    Large Enterprise66%
    Buyer's Guide
    Robotic Process Automation (RPA)
    March 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: March 2024.
    765,234 professionals have used our research since 2012.

    NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews while NTT-AT WinActor is ranked 27th in Robotic Process Automation (RPA) with 2 reviews. NICE Robotic Automation is rated 7.6, while NTT-AT WinActor is rated 7.0. The top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". On the other hand, the top reviewer of NTT-AT WinActor writes "Frees up employee time but can't run when computer system is locked". NICE Robotic Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and EdgeVerve AssistEdge RPA, whereas NTT-AT WinActor is most compared with UiPath and Microsoft Power Automate.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.