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NICE Robotic Automation vs Servicetrace XceleratorOne comparison

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Buyer's Guide
Robotic Process Automation (RPA)
April 2024
Executive Summary

We performed a comparison between NICE Robotic Automation and Servicetrace XceleratorOne based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: April 2024).
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767,847 professionals have used our research since 2012.
Featured Review
Harish G V
Quicker compared to other bots but not very user-friendly
NICE is advertised as having low-code development, but it is not very user-friendly. An IT professional with no coding experience cannot create a... Read more →
Use Servicetrace XceleratorOne?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

    • More NICE Robotic Automation Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about NICE Robotic Automation?
    Top Answer:Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a… more »
    Read all 6 answers   →
    What is your experience regarding pricing and costs for NICE Robotic Auto...
    Top Answer:In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that… more »
    Read all 4 answers   →
    What needs improvement with NICE Robotic Automation?
    Top Answer:There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the… more »
    Read all 5 answers   →
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    Earn 20 points

    Ranking
    22nd
    out of 81 in Robotic Process Automation (RPA)
    Views
    1,240
    Comparisons
    766
    Reviews
    3
    Average Words per Review
    594
    Rating
    7.7
    41st
    out of 81 in Robotic Process Automation (RPA)
    Views
    204
    Comparisons
    142
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    XceleratorOne, X1, Servicetrace X1
    Learn More
    NICE
    Servicetrace
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    Overview

    NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

    The XceleratorOne (X1) automation platform offers lifecycle management unique in the industry. This enables you to plan and implement the entire automation process with an end-to-end approach. Manage all phases of an automation project and lifecycle – and all stakeholders – with a single piece of software.

    Sample Customers
    HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
    Atos, BWI, Computacenter, DB, DEKRA, ekom21, FUJITSU
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company23%
    Financial Services Firm14%
    Retailer7%
    Comms Service Provider7%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Real Estate/Law Firm10%
    Energy/Utilities Company8%
    Construction Company8%
    Company Size
    REVIEWERS
    Small Business14%
    Midsize Enterprise29%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise61%
    Buyer's Guide
    Robotic Process Automation (RPA)
    April 2024
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    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: April 2024.
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    767,847 professionals have used our research since 2012.

    NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews while Servicetrace XceleratorOne is ranked 41st in Robotic Process Automation (RPA). NICE Robotic Automation is rated 7.6, while Servicetrace XceleratorOne is rated 0.0. The top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". On the other hand, NICE Robotic Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate, whereas Servicetrace XceleratorOne is most compared with Automation Anywhere (AA) and UiPath.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.