Nicola BenthamBusiness Readiness & Continuous Improvement Support Manager at Swinton
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"Email automation can access emails in multiple ways."
"It is easy to use as drag-and-drop features are present."
"Basic knowledge of .NET is sufficient to develop a workflow."
"UI commands with minutes change in selector: The command works effectively in all environments."
"It is very easy to use, and you still have a lot of possibilities to modify what you are trying to do and achieve."
"The support that we are receiving from UiPath is superb."
"We are able to smooth out peak workloads. Because a lot of the period closures, like monthly and yearly closures, we work in peaks. Everything has to be done within a few days. When we can prepare a lot of the data and reports through the night, the employees can start on those in the morning. Therefore, we are leveling out some of the workload features, which is one of the main benefits."
"The bundling of the offerings into UiPath is quite important, so we don't have to go to several different vendors. We can try it out on our own and see if this is something we want to do. Then, we might bring in another partner or vendor to do some specialized training, debug the networks, etc. We're never going to get that capability ourselves. We don't have a large IT department nor do we have data scientists. For us, it's important that one or more of these skills are getting baked into the system."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"It could improve the service by resolving the bugs and providing the fixes as soon as possible."
"Every time, when we have upgraded, except for the last time, we have struggled. We did not do it right once. We always had to retry, get some support with it, and the documentation was a little lagging. Therefore, we really struggled with upgrading. It's getting a lot better now, but this has been one place where we have struggled."
"One of the things that we are lacking right now is not stability, but usability with debugging, e.g., when you can't see what went wrong. We have to look through 50,000 pages of logs or so."
"We have been looking at Attended Robots, which result in the inability to lock your screen. That is simply a no-go for ever using them in most government agencies, as IT security will prohibit us from using them. If UiPath wants Attended Robots to be used inside a government agency, it needs to be applicable on a virtual desktop."
"The speed of development needs improvement. They need to make it easier for non-trained people to be able to develop alterations that work the first time. On the development side, the initial development processes should be a focus."
"UiPath could do some optimization of how you search through your process flows."
"Studio needs to be more user-friendly, maybe it could be integrated with an AI."
"The initial setup was a bit complex. It could be better, especially with Orchestrator."
"Annually, the product saves us 25,000 hours. Everyone is satisfied with that."
"Kapow has dynamic licensing, which is something that we would really like to have, so we could scale up at peak hours or peak times of the month. This is when we really need to throw more robots at some processes. To my knowledge, that is not possible with UiPath at the moment."
"The main problem around scalability is the licensing structure and the inability to dynamically assign licenses across robots. While I know this is coming, this is our main gripe with scalability: the licensing structure. Because we are part of a larger setup with our own IT supplier, who does a multitenancy setup with Orchestrator, to have more flexibility with the use of licenses would be very valuable."
"We would like to see improvement around the licensing and multitenancy."
"The licensing mechanism allows us to share licenses between different users."
"It is not oversold. It does do what it was advertised to do."
"We only use the technical support when we were renewing our license. The process could be easier, as there are a lot of steps."
"We are set up for annual licensing and will be taking the time to renew."
Earn 20 points
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
UiPath is leading the “automation first” era – championing a robot for every person and enabling robots to learn new skills through AI and machine learning. Through free and open training, UiPath is led by a commitment to bring digital era skills to millions of people around the world, thereby improving business productivity and efficiency, employee engagement and customer experience. The company’s hyperautomation platform combines the #1 Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to scale digital business operations at unprecedented speed. The company has already automated millions of repetitive, mind-numbing tasks for businesses and government organizations all over the world including approximately 50% of the Fortune 500.
UiPath was recently recognized as the top company on Deloitte’s Technology Fast 500, a ranking of the fastest public and private technology companies in North America, was recently featured in CNBC Disruptor 50, and #3 on the 2019 Forbes Cloud 100.
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NICE Robotic Automation is ranked 14th in Robotic Process Automation (RPA) with 2 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 247 reviews. NICE Robotic Automation is rated 9.6, while UiPath is rated 9.0. The top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". On the other hand, the top reviewer of UiPath writes "Eliminates mundane, redundant processes, enabling our workforce to be more efficient, and to feel better about their work.. ". NICE Robotic Automation is most compared with Another Monday, Blue Prism, Automation Anywhere (AA), Pega Robotic Process Automation and Kryon RPA, whereas UiPath is most compared with Automation Anywhere (AA), Microsoft Power Automate, Blue Prism, Kofax RPA and IBM Robotic Process Automation (RPA). See our NICE Robotic Automation vs. UiPath report.
See our list of best Robotic Process Automation (RPA) vendors.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.