Most Helpful Review
Researched UiPath but chose Automation Anywhere (AA): The Control Room, schedule features, and client repository help with day-to-day bot development
Constantly updated, and the activities available in Studio are enough to automate all types of tasks
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background.
We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.
Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them.
Bot Insights is the most valuable feature. We don't have to struggle with generating metrics around how the bots are performing. This information coming out of Automation Anywhere is useful to us because of the way the metrics are generated. It inspires confidence from our customers.
It is easy to fix bug issues which you encounter in the post-production process.
Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal.
The most valuable feature is the screen recorder, which helps to automate processes easily.
The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business.
NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built.
What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer.
I really like that I am able to tell the story, using Orchestrator, how humans work, how bots work, and how humans and bots work together.
I found the UiPath academy very valuable and it has helped us to understand the product we are working with.
Technical support for UiPath is great.
Scraping data from the application using OCR and other text validation features is amazing in UiPath.
The most valuable feature that UiPath has is the ability to be able to use .NET functions.
The most valuable features are the UiPath studio tools with the recording feature to capture the navigation of the process on the screen.
The features that are most valuable are Excel Automation, Web Automation, Web Scrapping, and CV Automation.
The employee's productive hours increased and they were able to handle more transactions and focused on better quality work that needs human intelligence.
Because we are very new to our process, so we're still sort of working through it.
I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up.
Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller.
Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot.
MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot.
Our current version needs drag and drop, but that should be in the next release.
We need more commands for PDF integration to make it more flexible.
Better use case management to prevent each development from scratch would be an improvement.
The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based...
[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset.
UiPath should offer an on-demand cloud-type model where you can get bots for five minutes, ten minutes, an hour, or whatever duration you need.
The platform that shows the reports and errors is not too transparent.
I would like to see some artificial intelligence for UiPath that would help us with OCR and other things like computer vision.
UiPath support needs to be a bit quicker than it is currently.
I feel that a Host Admin, being a master Admin, should be somehow able to login to different tenants.
In most cases, the results from the software are the same and not variable. This means that we have to define the variable by editing the flow chart.
I would like to see improvements made in OCR, Captcha Automation, and PDF extraction.
A self-coding robot can be a very useful tool in the future.
Pricing and Cost Advice
Costs savings have been seen by employing bots for multiple shifts instead of people.
If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.
It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.
We have seen ROI on one of the process, but not on the other processes yet.
The licensing cost is approximately $4,000 USD, which is a seed license.
The certifications are free of cost.
There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can.
We are interested in saving manual engineer man-hours. So far, we have saved $100,000.
Information Not Available
This solution is worth the investment.
This solution is not cheap but the price is worth it because by following the documentation and using the support, you get good robotic processes that are stable.
The setup cost is minimal as far as other options are considered.
I think the setup cost is quite nominal, but the licensing might be on a higher side when compared to Automation Anywhere.
If you purchase an Orchestrator then it's pricey but you receive the benefit that it runs many processes simultaneously.
UiPath has a Community version that is totally free (including Orchestrator) and has all the features.
The initial investment cost is expensive, but I promise you guys this will be very helpful as we can easily automate applications and our productivity has increased.
The best thing is that the UiPath Software is available as a Community Edition that is free and sufficient for personal use or small business.
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Also Known As
|Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise|
Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
Built for both business and IT, UiPath is the leading platform for Enterprise Robotic Process Automation (RPA).
UiPath is recognized worldwide for product leadership and technical excellence. With the largest development team in the industry, we are dedicated to continuously deliver innovation year-round to accelerate your value from automation.
Learn more about Automation Anywhere (AA)
Learn more about what RPA can do for you
There are many processes that you can automate in your business using RPA. Visit NICE Robotic Automation's website to learn more about what it can do for your business.
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