We performed a comparison between NICE Robotic Automation and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Provides good automation features."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"The deployment of NICE Robotic Automation is easy."
"What we like about the product is that we are able to customize a lot of things quickly because UiPath already has certain APIs and tools available that we can integrate with our system to extract information."
"The tenant concept, where you can have everyone working in their own space, is valuable."
"The most valuable feature of Orchestrator is that it gives you the ability to control everything from a centralized location."
"UiPath has helped speed up digital transformation and significantly reduced the cost of digital transformation."
"It's easy to build automation with UiPath. It's very stable in terms of having controls captured and putting some environment. It's a very stable environment for automation."
"The ease of building automations is a 10 out of 10. It automates our tasks faster and gives us positive and accurate results."
"I find the solution easier to use than other platforms and it's a user-friendly way to automate."
"The highest benefit of it is that it's just there, ready to use, and you don't need to start from a blank screen."
"There is a need for NICE robotics to be more user-friendly."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"There are a few areas for improvement in the installation phase"
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"There is currently room for improvement in the area of ease-of-use."
"The integration with APA should be improved with respect to adding data from external sources and being able to bring in data from third-party applications."
"When you're nesting certain workflows, it can get a little complicated as you start getting deeper."
"I would like UiPath to be more intuitive, so people like me could use it."
"The initial setup was a bit complex. It could be better, especially with Orchestrator."
"There should be more growth, but the platform is there. As they grow those things they should take each piece and make it better. If you start with a good platform and you build it up, it's going to get better. What we have today is very usable, and is only going to get better. I look forward to it."
"I want our relationship to be better because of the nature of what we do."
"The update process has resulted in several small issues for us. Sometimes when you update, there are several lines that are not included in the package. This kind of technical error, even though it's small, has to improve."
NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 760 reviews. NICE Robotic Automation is rated 7.6, while UiPath is rated 8.8. The top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". NICE Robotic Automation is most compared with Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and Pega Robotic Process Automation. See our NICE Robotic Automation vs. UiPath report.
See our list of best Robotic Process Automation (RPA) vendors.
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