We performed a comparison between Microsoft Power Automate and NICE Robotic Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."So far, the tech support has provided me with good enough support and knowledge."
"The initial setup is very simple."
"Its integration with the Office 365 ecosystem is most valuable. We use a lot of ready-to-use templates."
"It is easy to migrate from other tools to Power Automate."
"It helps with the feedback mechanism, where we need to determine the relevant team and obtain their email addresses."
"WinAutomation is very handy to use, and it has the power to interact with multiple systems, such as SAP, Oracle, or .NET systems."
"It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products."
"The most valuable feature of Microsoft Power Automate is the ability to automate tedious tasks."
"Provides good automation features."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"The deployment of NICE Robotic Automation is easy."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"These products have some limitations, such as the need to build some custom controls in PCF or use the JSON format."
"The product should improve its RPA capabilities."
"Microsoft Power Automate's basic activities are not strong."
"I would like to have a user account so that the staff can see all of their requests, including the status and other details for each one, on the dashboard."
"There are frequent version updates and that impacts different algorithms so we have to adjust our code."
"One of the challenges is dealing with OCR text recognition."
"They can improve the description of errors and provide more details. Sometimes, when I receive an error, I can't understand what is wrong. It would be useful to have a desktop version to modify or edit workflows. Its scalability can also be better."
"The solution could benefit from mirroring Oracle's use of videos and community forums to help users get acquainted with the product. It could use better online training and/or documentation."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"There are a few areas for improvement in the installation phase"
"The solution is not as intuitive as it could be and integrating took a lot of time."
"There is a need for NICE robotics to be more user-friendly."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
Microsoft Power Automate is ranked 2nd in Robotic Process Automation (RPA) with 122 reviews while NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews. Microsoft Power Automate is rated 7.8, while NICE Robotic Automation is rated 7.6. The top reviewer of Microsoft Power Automate writes "Provides valuable integration with other Microsoft tools". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". Microsoft Power Automate is most compared with UiPath, Automation Anywhere (AA), Blue Prism, IBM Robotic Process Automation (RPA) and Tungsten RPA, whereas NICE Robotic Automation is most compared with UiPath, Blue Prism and Automation Anywhere (AA). See our Microsoft Power Automate vs. NICE Robotic Automation report.
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