NICE Robotic Automation vs WorkFusion comparison

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Executive Summary

We performed a comparison between NICE Robotic Automation and WorkFusion based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed NICE Robotic Automation vs. WorkFusion Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built.""The deployment of NICE Robotic Automation is easy.""Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow.""It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that.""It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer.""Provides good automation features.""What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

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"We have been very pleased with the speed and decisiveness of WorkFusion, which is able to quickly provide a disposition note or escalate to a human for additional review.""In our opinion this group are the leaders in providing RPA solutions.""The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes.""The cognitive features of this solution are good.""The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel.""The automation process is the most valuable feature.""We can see that its competitive ability is quite good.""This solution has great document recognition capabilities."

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Cons
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue.""There are a few areas for improvement in the installation phase""We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions.""The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based...""The solution is not as intuitive as it could be and integrating took a lot of time.""There is a need for NICE robotics to be more user-friendly.""[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

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"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability.""Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update.""This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs.""We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed.""Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster.""I would also like for it to be NLP-based.""On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified.""The solution is not user-friendly, this is something they should improve."

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Pricing and Cost Advice
  • "As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."
  • More NICE Robotic Automation Pricing and Cost Advice →

  • "Find it online."
  • "They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."
  • "It is not the most expensive solution, but it is also not the cheapest."
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • More WorkFusion Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a… more »
    Top Answer:In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that… more »
    Top Answer:There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the… more »
    Top Answer:If you compare it to its competitors in the market, it is more Java-native.
    Top Answer:Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a while, so we've already hit the roof. We've been with them so long that they are very… more »
    Top Answer:For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business perspective, like manual tasks, it's good. However, it's all about what the… more »
    Ranking
    Views
    1,330
    Comparisons
    847
    Reviews
    3
    Average Words per Review
    594
    Rating
    7.7
    Views
    4,681
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    1,833
    Reviews
    10
    Average Words per Review
    1,563
    Rating
    8.0
    Comparisons
    Learn More
    Overview

    NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

    WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.


    Sample Customers
    HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
    Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company22%
    Financial Services Firm16%
    Comms Service Provider7%
    Retailer7%
    REVIEWERS
    Financial Services Firm52%
    Computer Software Company17%
    Retailer9%
    Manufacturing Company4%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company14%
    Comms Service Provider10%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business14%
    Midsize Enterprise29%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise13%
    Large Enterprise71%
    REVIEWERS
    Small Business29%
    Midsize Enterprise3%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Buyer's Guide
    NICE Robotic Automation vs. WorkFusion
    March 2024
    Find out what your peers are saying about NICE Robotic Automation vs. WorkFusion and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews while WorkFusion is ranked 6th in Robotic Process Automation (RPA) with 30 reviews. NICE Robotic Automation is rated 7.6, while WorkFusion is rated 7.8. The top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". On the other hand, the top reviewer of WorkFusion writes "Helps improve our accuracy and compliance, but the analytics module can be confusing". NICE Robotic Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and EdgeVerve AssistEdge RPA, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and ABBYY Vantage. See our NICE Robotic Automation vs. WorkFusion report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.