out of 5 in Speech Analytics
Average Words per Review
out of 16 in Workforce Engagement Management
Average Words per Review
Compared 41% of the time.
Compared 24% of the time.
Compared 19% of the time.
Compared 14% of the time.
Compared 3% of the time.
Also Known As
|NICE SmartCenter, SmartCenter|
Optimize your sales performance end to end - incentive compensation management, territory and quota management, coaching, and detailed sales performance analysis. Manage the entire sales compensation cycle to ensure you maximize sales teams and channel performance to align sales behavior with organizational goals.
|NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.|
Learn more about NICE Sales Performance Management
Learn more about NICE Workforce Optimization
|American Airlines, Telefonica, Cable&Wireless, GoDaddy, Cablevisi‹n Argentina, Webhelp, UPC, The Home Depot, ING||Harte-Hanks Inc.|
No Data Available
Computer Software Company25%
Comms Service Provider11%
NICE Sales Performance Management is ranked 4th in Speech Analytics while NICE Workforce Optimization is ranked 4th in Workforce Engagement Management. NICE Sales Performance Management is rated 0.0, while NICE Workforce Optimization is rated 0.0. On the other hand, NICE Sales Performance Management is most compared with , whereas NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization, Calabrio WFM, Calabrio Workforce Management, Genesys Cloud and Avaya Workforce Engagement.
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