Compare NICE Workforce Optimization vs. OnviForce Workforce Optimization

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Views
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Also Known As
NICE SmartCenter, SmartCenter
OnviCenter, OnviSource OnviCenter
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OnviSource
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Overview
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.

OnviCenter is a consolidated infrastructure powering a unified, comprehensive suite of software and products; delivering advanced Workforce Optimization, Workflow Automation and Workforce Management; unified functionality for contact centers and back office operations.

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Learn more about NICE Workforce Optimization
Learn more about OnviForce Workforce Optimization
Sample Customers
Harte-Hanks Inc.
Microsoft, Concerto Software, Intel, HP, Panasonic, Aculab, Aurix, PIKA Technologies
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider13%
Insurance Company11%
Financial Services Firm9%
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NICE Workforce Optimization is ranked 4th in Workforce Engagement Management while OnviForce Workforce Optimization is ranked 12th in Workforce Engagement Management. NICE Workforce Optimization is rated 0.0, while OnviForce Workforce Optimization is rated 0.0. On the other hand, NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization, Calabrio WFM, Genesys Cloud and Avaya Workforce Engagement, whereas OnviForce Workforce Optimization is most compared with .

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.