Compare NICE Workforce Optimization vs. OnviSource OnviCenter

NICE Workforce Optimization is ranked 6th in Contact Center Optimization while OnviSource OnviCenter which is ranked 11th in Contact Center Optimization. NICE Workforce Optimization is rated 0, while OnviSource OnviCenter is rated 0. On the other hand, NICE Workforce Optimization is most compared with Verint Engagement Management, Aspect and Genesys, whereas OnviSource OnviCenter is most compared with .
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Also Known As
NICE SmartCenter, SmartCenterOnviCenter
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Overview
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.

OnviCenter is a consolidated infrastructure powering a unified, comprehensive suite of software and products; delivering advanced Workforce Optimization, Workflow Automation and Workforce Management; unified functionality for contact centers and back office operations.

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Sample Customers
Harte-Hanks Inc.Microsoft, Concerto Software, Intel, HP, Panasonic, Aculab, Aurix, PIKA Technologies
We monitor all Contact Center Optimization reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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