Compare NICE Workforce Optimization vs. OpenText Qfiniti

NICE Workforce Optimization is ranked 6th in Workforce Engagement Management while OpenText Qfiniti is ranked 11th in Workforce Engagement Management. NICE Workforce Optimization is rated 0, while OpenText Qfiniti is rated 0. On the other hand, NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization and Calabrio WFM, Calabrio Workforce Management, whereas OpenText Qfiniti is most compared with .
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Also Known As
NICE SmartCenter, SmartCenter
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NICE
OpenText
Overview
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.

OpenText Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities.

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Sample Customers
Harte-Hanks Inc.Asurion, HSN, Transcom, SAP
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