Compare NICE Workforce Optimization vs. OpenText Qfiniti

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Ranking
Views
987
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894
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Views
57
Comparisons
41
Reviews
0
Average Words per Review
0
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Also Known As
NICE SmartCenter, SmartCenter
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Overview
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.

OpenText Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities.

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Sample Customers
Harte-Hanks Inc.
Asurion, HSN, Transcom, SAP
Top Industries
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider15%
Media Company9%
Insurance Company9%
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NICE Workforce Optimization is ranked 4th in Workforce Engagement Management while OpenText Qfiniti is ranked 10th in Workforce Engagement Management. NICE Workforce Optimization is rated 0.0, while OpenText Qfiniti is rated 0.0. On the other hand, NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization, Genesys Cloud, Calabrio WFM and Avaya Workforce Engagement, whereas OpenText Qfiniti is most compared with Verint Workforce Engagement Cloud.

See our list of best Workforce Engagement Management vendors.

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