Compare NICE Workforce Optimization vs. Verint Engagement Management

NICE Workforce Optimization is ranked 6th in Contact Center Optimization while Verint Engagement Management which is ranked 3rd in Contact Center Optimization. NICE Workforce Optimization is rated 0, while Verint Engagement Management is rated 0. On the other hand, NICE Workforce Optimization is most compared with Verint Engagement Management, Aspect and Genesys, whereas Verint Engagement Management is most compared with NICE Interaction Analytics, NICE Workforce Optimization and CallMiner Eureka.
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Also Known As
NICE SmartCenter, SmartCenterImpact 360
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NICE
Verint
Overview
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
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Sample Customers
Harte-Hanks Inc.New York Life, Elavon, VSP Vision Care
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