Compare NICE Workforce Optimization vs. Verint Workforce Engagement Cloud

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Ranking
Views
987
Comparisons
894
Reviews
0
Average Words per Review
0
Rating
N/A
Views
1,389
Comparisons
1,124
Reviews
0
Average Words per Review
0
Rating
N/A
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Also Known As
NICE SmartCenter, SmartCenter
Impact 360, Verint Engagement Management
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Overview
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
Offer
Learn more about NICE Workforce Optimization
Learn more about Verint Workforce Engagement Cloud
Sample Customers
Harte-Hanks Inc.
New York Life, Elavon, VSP Vision Care
Top Industries
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider15%
Media Company9%
Insurance Company9%
VISITORS READING REVIEWS
Computer Software Company27%
Insurance Company15%
Comms Service Provider13%
Financial Services Firm7%

NICE Workforce Optimization is ranked 4th in Workforce Engagement Management while Verint Workforce Engagement Cloud is ranked 3rd in Workforce Engagement Management. NICE Workforce Optimization is rated 0.0, while Verint Workforce Engagement Cloud is rated 0.0. On the other hand, NICE Workforce Optimization is most compared with Aspect Workforce Optimization, Genesys Cloud, Calabrio WFM and Avaya Workforce Engagement, whereas Verint Workforce Engagement Cloud is most compared with NICE Interaction Analytics, Calabrio WFM, Genesys Cloud, CallMiner Eureka and Aspect Workforce Optimization.

See our list of best Workforce Engagement Management vendors.

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