Compare NICE Workforce Optimization vs. ZOOM Eleveo WFM

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Views
36
Comparisons
20
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Also Known As
NICE SmartCenter, SmartCenter
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Overview
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.

Eleveo WFM is about delivering a powerful, intuitive solution less focused on features than on the creation of an ideal user experience with positive results. Eleveo WFM aims to reduce the stress and complexity commercial and mid-market customer face when using or evaluating traditional WFM solutions.

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Learn more about NICE Workforce Optimization
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Sample Customers
Harte-Hanks Inc.
NBC, The New York Times, Generali, ING, Nordea, Ford
Top Industries
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider13%
Insurance Company11%
Financial Services Firm9%
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NICE Workforce Optimization is ranked 4th in Workforce Engagement Management while ZOOM Eleveo WFM is ranked 12th in Workforce Engagement Management. NICE Workforce Optimization is rated 0.0, while ZOOM Eleveo WFM is rated 0.0. On the other hand, NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization, Calabrio WFM, Genesys Cloud and Avaya Workforce Engagement, whereas ZOOM Eleveo WFM is most compared with .

See our list of best Workforce Engagement Management vendors.

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