We performed a comparison between Micro Focus ZENworks Asset Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It is a scalable product."
"The workflow makes things extremely efficient and it improves effectiveness."
"Easy to integrate with third-party applications."
"This solution is a single-storage for our user community to submit help desk tickets."
"The subsequent chain of tasks, I believe, is valuable."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"The analytics - we like to keep track of how much work everyone is doing."
"The solution has very good automation tools."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"The product’s stability needs improvement."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"Compared to other products that I have been using, it is not as user-friendly."
"The visuals are the one area where there is opportunity for improvement."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"The capital expenditure neeed to get the tool up and running is extensive."
"There should be fewer clicks and faster integrations between solutions."
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Micro Focus ZENworks Asset Management is ranked 19th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 210 reviews. Micro Focus ZENworks Asset Management is rated 7.0, while ServiceNow is rated 8.4. The top reviewer of Micro Focus ZENworks Asset Management writes "Has an easy initial setup process, but its stability needs improvement ". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Micro Focus ZENworks Asset Management is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM.
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