We performed a comparison between Nutanix Cloud Manager (NCM) and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's management for clusters is amazing and simple. It's quite simple to use it daily. With 1-click centralized upgrades, I can update my entire cluster using the data tech software from a single point in an easy way. It shows me that I have an update, then I just apply it, wait a few minutes, and all of the clusters are updated. It doesn't matter if it's a software update or something like bills. Everything is done from one central point. Also, the dashboard are really good. We have some relevant formations where I can see my cluster's CPU age, memory age, virtual machines, etc. All information can be viewed in an easy way, which provides me a cloud-like experience on an on-prem solution."
"The capacity planning, forecasting, and Runways are worth their weight in gold. NCM has saved us time in IT, and that's money."
"It has allowed us to easily manage multiple clusters in multiple locations through Prism. We have multiple sites that we use to manage and run VMware at which could be a bit cumbersome with Vsphere. Since we made the migration to Nutanix we now only have active servers at three locations, and we can manage them through Prism Central with ease."
"The most valuable features of Nutanix Prism Pro are the user interface is quite easy to understand and it provides easy management for administrators."
"The blueprints and templates are very nice and easy to use. They are very valuable because we can configure the entirety of an environment as a template and reuse it multiple times."
"The scripting, where you can use libraries, is a valuable feature. We don't really make the blueprints, as we have a third-party company that makes them for us. But it enables calling APIs in the blueprints. When we create a machine, we use IPAM from Infoblox and we can get an IP address. It's one platform to script and we can then use all the APIs to complete the scripts. It gives us a central management tool from which we can do a lot of things automatically."
"I like the analytics and the interface. Nutanix is easy to deploy and manage."
"It is a scalable solution."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"Their Event Management is very good."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"Provides everything in one solution."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"It is flexible. You can tune it, more or less, as you want."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"We'd like the demos to be longer - maybe two to three months. Some clients need much more time for a POC."
"There's the split between Prism Central and Prism Element and having to know which interface I need to get into to do certain feature sets or just having to switch between those having all the feature sets available under for some central, area would be my biggest ask. They've been moving towards that more and more."
"The one thing I wish it had was that it worked more closely and more cleanly with custom data inputs, which I know is a lot to ask."
"One suggestion is for the Nutanix Cloud Manager (NCM) Prism Pro element to have a built-in support feature that allows you to simply click a button to get support from Nutanix whenever a new alert comes in, rather than needing to call support to ask about the new alert you received."
"The licensing procedures are not smooth and easy."
"There have been bugs. We've seen what looked like some storage inefficiencies in reports and, when we went in to look, we found they were false alarms. That was something they corrected on the fly."
"If you're still running tiered architecture for the storage, it would be good to give stats on the amount of data that is warehoused in the cold tier versus the hot tier."
"There is room for improvement in the remote script execution. The way logs are shown in Calm, it's not always keeping up properly. It's really the interface that needs attention there. I believe it is something being worked on at the moment by Nutanix."
"If you are new to using the solution, you will find the setup complex."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"I advise others not to customize a lot while using the solution."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The security policies could be increased."
"I would like more manual issues to have automated report-facing options."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"Lacks the ability to do its own monitoring."
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Nutanix Cloud Manager (NCM) is ranked 3rd in Cloud Management with 72 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Nutanix Cloud Manager (NCM) is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nutanix Cloud Manager (NCM) writes "An intuitive and easy-to-learn product that saves cost and time". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nutanix Cloud Manager (NCM) is most compared with vCloud Director, Morpheus, Nutanix Cloud Infrastructure (NCI), VMware Aria Operations and OpenNebula, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nutanix Cloud Manager (NCM) vs. ServiceNow IT Operations Management report.
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