We compared Okta Workforce Identity and Zscaler Private Access across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Comparison Results: Both platforms have straightforward initial setups. However, Okta may require more assistance. Okta is highly regarded for its ease of use, integration capabilities, and valuable features such as SSO and MFA. Some areas for improvement with Okta include better password management and UI. Zscaler is appreciated for its stability, regular cloud updates, and secure VPN solution. However, there are some improvement areas for Zscaler, including notifications, interface, and security. Okta's pricing is considered expensive but fair, while Zscaler's pricing varies. In terms of customer support, Okta receives positive feedback overall, while Zscaler's support has mixed reviews.
"The feature that is most valuable to me is the automated user provisioning that we set up using Okta as a major part of that process."
"The provisioning functionality has been the most valuable. This solution has good performance, fast integration and is very responsive."
"Okta integrates well with other solutions. Once you have integrated an application into Okta and onboarded a user, they will be onboarded for just-in-time provisioning."
"Okta Workforce Identity is easy to use and has a lot of components."
"It is dependent on the evolution of your user base. It depends on usage per user, so the more sign-ins there are, the more expensive it becomes, so it works best for smaller companies from a financial perspective."
"I find the provisioning features and the integration with other applications useful."
"We can automate the process of adding users to Okta if they are activated in Active Directory, or if they are added to the database of applications or Active Directory in the last couple of days."
"I like the tool's workflows, which is user-friendly. It can integrate with different applications. I particularly like that users are delighted to access their applications without the hassle of entering their username and password each time. It truly enhances user-friendliness."
"I like the web filtering capabilities."
"The most valuable feature is the manageability of the micro tunnels."
"The most valuable features of Zscaler Private Access are reliability, scalability, and availability."
"It is easy to use."
"The most valuable feature of Zscaler Private Access is we do not have to connect to a VPN, it is seamless. It is more convenient for us because we use one agent to cover the internet and VPN access."
"The most valuable features of Zscaler Private Access are its ability to integrate with multiple IDPs and application segmentation."
"The Live Logs are a cool feature. We can directly identify issues and divert user traffic."
"The user interface of Zscaler Private Access is excellent. With proper knowledge and expertise, one can efficiently handle intricate enterprise environments without feeling overwhelmed. This leads to exceptional productivity for managed service providers. The user experience is remarkably streamlined, enabling the management of even the most complex enterprise setups without any excessive complications."
"In my country, there's a lot of stealing of mobile phones, and mobile phones are the authentication device through the Okta application. If someone should steal my mobile phone, which is very common in my country, he or she might have access to my company account. That's my concern."
"Okta Workforce Identity could improve the way passwords are reset and how it interfaces with Microsoft."
"It's not compatible with on-premises installations, unless you host it as a SaaS. We were not able to do that. For example, imagine a scenario where the cloud is not available. Then, Okta will not work for you. That use case will readily fail because it doesn't have an on-premises installation that you can use to authenticate or provide identity and access management. If you have a purely on-premises solution that is not connected to the internet, then this will not work. This is one area that can be improved."
"It is challenging to obtain a comprehensive backup."
"Application updates are lacking. Customer support needs to be improved."
"The solution's user interface needs to be improved and made easy."
"We still had to write several internal programs/scripts to complete the user-provisioning process. Okta does not have the ability to provision mailbox accounts for on-premise Exchange or in a hybrid O365 environment. The Group Push function from Okta to AD did not work reliably in our environment."
"They also have single sign-on (SSO). When we bought Okta Workforce Identity a year and a half ago, I was also looking at SSO, but not much documentation was available for SSO. The documentation for SSO should be a little more robust for somebody who is implementing it for the first time."
"The pricing for Private Access seems to be on the expensive side, and I believe they should consider making it more competitive with other solutions."
"It's an expensive solution."
"It would be better if the Zscaler Private Access team made it easier for people to find subscriptions on the portal, mainly information on what my customers subscribed to or the type of licenses purchased."
"To enhance their offering, it is advisable for them to focus on strengthening the foundation of their architecture. Additionally, they should consider integrating a broader range of services that go beyond what managed service providers typically offer independently."
"Setup is a bit complex because there are many steps that need to be taken before onboarding and activating the solution."
"We'd like to have two-factor authentication that is quite simple."
"Zscaler Private Access could improve by improving external access. If external parties want to access locally to my company's services, we need to onboard them into our domain, otherwise, it doesn't work. Additionally, if their company also has Zscaler Private Access, then it doesn't work. They need to log in with our domain ID, not their company ID."
"More on-prem infrastructure is required when Zscaler Private Access is to be implemented as a single point of entry."
Okta Workforce Identity is ranked 6th in ZTNA as a Service with 54 reviews while Zscaler Private Access is ranked 2nd in ZTNA as a Service with 21 reviews. Okta Workforce Identity is rated 8.4, while Zscaler Private Access is rated 8.4. The top reviewer of Okta Workforce Identity writes "Extremely easy to work with, simple to set up, and reasonably priced ". On the other hand, the top reviewer of Zscaler Private Access writes "A VPN alternative that delivers a zero trust model". Okta Workforce Identity is most compared with Google Cloud Identity, Microsoft Entra ID, SailPoint IdentityIQ and Saviynt, whereas Zscaler Private Access is most compared with Prisma Access by Palo Alto Networks, Axis Security, Cisco AnyConnect Secure Mobility Client, OpenVPN Access Server and Netskope Private Access. See our Okta Workforce Identity vs. Zscaler Private Access report.
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