Oktopost vs Sprinklr comparison

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Oktopost Logo
63 views|36 comparisons
Sprinklr Logo
757 views|607 comparisons
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Top Answer:As a digital experience platform with many features, Sprinklr includes the feature for better social media and sales outreach and is famous for it because many competitors don’t offer it. If you use… more »
Top Answer: No, Sprinklr isn't a free DXP but it does offer a 30-day free trial. It's not offered for all of its features, though. I looked and at the moment you can get a free trial for only Lite (meaning not… more »
Top Answer: I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients… more »
Ranking
13th
out of 34 in Social CRM
Views
63
Comparisons
36
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
out of 34 in Social CRM
Views
757
Comparisons
607
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Oktopost
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Overview

Oktopost is the first solution to establish the ROI of social media, bridging the gap between social media and lead generation. With Oktopost, B2B companies execute social media campaigns across social networks such as Twitter, Facebook, LinkedIn and Google+ Pages from one secure, web-based dashboard. Advanced functionality includes data integration with platforms such as Act-On, Marketo, Eloqua, and Salesforce.com.

Sprinklr is an established customer experience platform (CMX) used by many well-known business giants to advertise, market, and research. Sprinklr understands the needs of customers for a unified experience and provides them with modern research, modern care, modern marketing and advertising, and social engagement and sales, helping companies improve their reach as well as their ROI.

Sprinklr Features

Sprinklr aims to bring the ultimate unified digital experience through services like enablement, success management, transformation and managed services, strategy and analytics, and moderation services. The features that Sprinklr offers include:

  • Modern care: Sprinklr is dedicated to customer support, helping companies enhance the digital experience through features that include conversational AI, IVR deflection, case management, CSAT prediction, guided workflows, knowledge base, AI agent assistance, AI routing, and automated quality audits.
  • Modern research: Sprinklr not only allows companies to manage incoming customer inquiries, but it also provides extensive data about the digital experience companies are providing to their clients. Organizations can easily access performance reports all in one place and use the data to change the areas where they're not performing well. The insights are provided thanks to features such as AI-powered insight on current events, allowing companies to fix potential risk issues and transform feedback from customers into solutions for the improvement of the digital experience.

  • Modern marketing and advertising: Once a company decides to provide its users with a digital experience, it should concentrate not only on the content it's providing, but also on the way it's reaching its target. That's why Sprinklr offers features for marketing and advertising that allow organizations to access the marketing for their brands in a single platform while delivering their content across many different channels. This category features campaign planning, workflow management, automated task assignment, integrated asset management, unified calendar, ads management, dark post moderation, omnichannel analytics, and advocacy. All the provided features allow companies to deliver marketing and advertising that will expand their digital experience and reach a vast array of clients.

  • Social engagement and sales: Sprinklr provides features that help companies to enhance their social engagement and sales and potentially generate more revenue. These features, which include conversational commerce, a gallery, and customization for communities, allow companies to deliver a more efficient digital experience through social media and reach more groups of clients.

Sprinklr Benefits

The benefits of Sprinklr include:

  • Easy, all-in access to user insight and data
  • Thorough social media engagement reports
  • AI integrations for customer support

Sample Customers
Panasonic, Toshiba, Kapost, Deluxe, Act-On, SiSense, Roojoom, Blazemeter
GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
Top Industries
No Data Available
VISITORS READING REVIEWS
Financial Services Firm16%
Computer Software Company15%
Retailer7%
Manufacturing Company5%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business20%
Midsize Enterprise14%
Large Enterprise67%

Oktopost is ranked 13th in Social CRM while Sprinklr is ranked 2nd in Social CRM. Oktopost is rated 6.0, while Sprinklr is rated 0.0. The top reviewer of Oktopost writes "The insights it provides are very helpful in understanding what is working for us and what's not, but it needs a dashboard that shows me how many followers our accounts have gained or lost". On the other hand, Oktopost is most compared with , whereas Sprinklr is most compared with Sprout Social, NICE CXone, HootSuite, Salesforce Marketing Cloud and Khoros Social Media Management.

See our list of best Social CRM vendors.

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