ON24 Platform vs Zoom comparison

Cancel
You must select at least 2 products to compare!
ON24 Logo
326 views|148 comparisons
100% willing to recommend
Zoom Video Communications Logo
Read 194 Zoom reviews
8,420 views|1,933 comparisons
94% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ON24 Platform and Zoom based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings.
To learn more, read our detailed Virtual Meetings Report (Updated: April 2024).
767,667 professionals have used our research since 2012.
Q&A Highlights
Question: Which product offers a better customer experience: Zoom or ON24 Platform?
Answer: Here is a comparison between Zoom and ON24 based on Customer Experience, Customer Engagement, and other factors: Zoom Customer Experience Easy to use, with a user-friendly interface and a wide range of features Customer Engagement Enables high levels of engagement through features such as live chat, polls, and Q&A Pricing More affordable than ON24 Support Offers 24/7 support ON24 Customer Experience More complex to use, with a steeper learning curve Customer Engagement Also enables high levels of engagement but with a broader range of features, such as breakout rooms, surveys, and gamification Pricing More expensive than Zoom Support Offers 24/7 support, but with a longer wait time than Zoom Zoom may be a good option if you are looking for an easy-to-use solution with good customer engagement features. If you are looking for a solution with more advanced features and support, ON24 may be a better option. It may be best to try both solutions before deciding to help get a better feel for which solution is right for you and your team.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Friendly user interface and simple navigation.""The solution works well with third-party integrations."

More ON24 Platform Pros →

"The interface is good and integrates well.""The screen sharing capability is useful for teaching.""The screen sharing feature is valuable. It is easy to set up a meeting if you are on a call with a non Teams user if you need to do screen sharing.""The product has video access which is a great feature.""The Zoom software is complete and effective, light and secure.""A stable option that is good for small to medium sized companies with limited use.""Zoom is a scalable solution, we have 150,000 people using it in my organization.""The initial setup is easy."

More Zoom Pros →

Cons
"The solution needs a more modern interface.""Bandwidth optimization could be increased."

More ON24 Platform Cons →

"In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay.""Zoom's drawing tools could be better integrated.""One thing I do wish was that there was more visibility. Sometimes I have to click into a reply-all to find out who is in the meeting and whether they've accepted or not.""The time limitations for the free version should be increased from 40 minutes.""Additional end-user features like polling would be beneficial.""When the firewall is turned on, there have been issues with congestion that affects performance.""The interface could be more user-friendly.""I have read some news about Zoom being a little bit insecure, but when we never had any issue with it. They can improve by making the sessions more secure."

More Zoom Cons →

Pricing and Cost Advice
  • "We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."
  • More ON24 Platform Pricing and Cost Advice →

  • "Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
  • "There is a 40-minute time limit when you use the basic version, which is free."
  • "In the basic version, there is a 40-minute time limit on group meetings."
  • "Zoom is available with an open license that can support meetings of up to 40 minutes."
  • "The cost of Zoom has led me to use WeChat, instead."
  • "I have been using the free version of Zoom."
  • "The price is $149 USD yearly."
  • "We have an account but we are also using the free version."
  • More Zoom Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
    767,667 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The solution works well with third-party integrations.
    Top Answer:The pricing model is a la carte and depends on the size and scope of the event for which it is used. I rate licensing costs an eight out of ten.
    Top Answer:The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, but… more »
    Top Answer:Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer:Zoom has helped me with collaboration and remote working.
    Top Answer:We use the free version of the product. We utilize it only three to four times a month.
    Ranking
    16th
    out of 63 in Virtual Meetings
    Views
    326
    Comparisons
    148
    Reviews
    1
    Average Words per Review
    400
    Rating
    8.0
    1st
    out of 63 in Virtual Meetings
    Views
    8,420
    Comparisons
    1,933
    Reviews
    21
    Average Words per Review
    392
    Rating
    8.5
    Comparisons
    Webex logo
    Compared 20% of the time.
    Skype for Business logo
    Compared 16% of the time.
    TeamViewer logo
    Compared 11% of the time.
    Cisco TelePresence logo
    Compared 10% of the time.
    Zoho Meeting logo
    Compared 5% of the time.
    Learn More
    Overview

    Experiences Centered Around Your Audience

    The ON24 Platform gives you a single place to build, manage, analyze, measure and optimize all of your audiences’ experiences.

    Data-Driven
    Extract behavioral insights to qualify leads and accelerate deals.

    Scalable
    Centralize the development, sharing and reuse of your best content.

    Global
    Broadcast, repurpose and translate content across multiple regions.

    Integrated
    Seamlessly connect and transfer data with other business software.

    Customizable
    Control every aspect of the audience experience, data capture and reporting.

    Ease-of-Use
    Simplify content creation with intuitive, drag-and-drop functionality.

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

    Sample Customers
    IBM, Zendesk, Salesforce, Linkedin, Intel
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm10%
    Legal Firm7%
    Insurance Company6%
    REVIEWERS
    Computer Software Company26%
    Financial Services Firm12%
    Manufacturing Company10%
    University7%
    VISITORS READING REVIEWS
    Educational Organization86%
    University3%
    Computer Software Company1%
    Financial Services Firm1%
    Company Size
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise61%
    REVIEWERS
    Small Business41%
    Midsize Enterprise14%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business3%
    Midsize Enterprise87%
    Large Enterprise10%
    Buyer's Guide
    Virtual Meetings
    April 2024
    Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: April 2024.
    767,667 professionals have used our research since 2012.

    ON24 Platform is ranked 16th in Virtual Meetings with 2 reviews while Zoom is ranked 1st in Virtual Meetings with 194 reviews. ON24 Platform is rated 8.0, while Zoom is rated 8.4. The top reviewer of ON24 Platform writes "Easy setup and an a la carte pricing model". On the other hand, the top reviewer of Zoom writes "A solution that is worth the money and requires its users to go through an easy setup phase". ON24 Platform is most compared with , whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and Zoho Meeting.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.