We performed a comparison between OneLogin by One Identity and UserLock based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."When it comes to access management, the solution's single pane of glass is extremely important. The single pane of glass for access management enables collaborative work between IT and security. We have access to certain applications that require device trust. Based on the role, we can access those applications through OneLogin Desktop."
"One aspect I particularly appreciate is their exceptional customer support whenever I've needed assistance."
"In my role, the most valuable features are two-factor authentication and self-service password reset. The most helpful feature for the institution as a whole is probably the single sign-on. As an IT director, I care about security and ease of use."
"It's super useful to have a single pane of glass when it comes to access management."
"The most valuable feature is the ease with which we can manage the sign-on feature."
"Simplicity is the most valuable part of OneLogin."
"OneLogin is efficient."
"Documentation."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The tool must be made more robust."
"I would like better reporting from SmartFactor Authentication when a user is not able to sign in due to a new location, new IP, new device, et cetera."
"having a RESTful implementation instead of RPC would have been more desirable."
"I'd like OneLogin to have a customization section that displays the company's offerings, categorized by different topics."
"OneLogin needs to increase the number of connectors available out of the box to connect to the different endpoints. The number of out-of-box connectors should be increased."
"We've been experiencing some pain points since the acquisition. For example, there have been some outages we didn't see previously, which are a big topic with my executive team. You have hundreds of applications relying on this service for login. If the service is unavailable, nobody can log into these applications."
"The solution keeps going down for many hours, which impacts the entire company. You can't access any applications. OneLogin Desktop has a huge problem where it locks your computers and you need to reset the whole computer, which is pretty insane."
"They have downtime twice a year or once in six months. During the downtime, the SSO page did not come up. When users wanted to get to their email, they were redirected to the OneLogin page, but the page did not come up, and MFA and logins failed. It completely crippled us."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
Earn 20 points
OneLogin by One Identity is ranked 6th in Access Management with 16 reviews while UserLock is ranked 13th in Access Management. OneLogin by One Identity is rated 8.6, while UserLock is rated 10.0. The top reviewer of OneLogin by One Identity writes "Integrated well and had a single pane of glass, but downtime and pricing were issues for us". On the other hand, the top reviewer of UserLock writes "Affordable, easy to use, and integrates well with Active Directory". OneLogin by One Identity is most compared with Auth0, Okta Workforce Identity, Microsoft Entra ID, LastPass and One Identity Manager, whereas UserLock is most compared with Cisco Duo, Microsoft Entra ID, Fortinet FortiAuthenticator, Silverfort and Aruba ClearPass. See our OneLogin by One Identity vs. UserLock report.
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