We performed a comparison between OpenNebula and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."OpenNebula has very good integration with SAP Storage."
"The solution provides templates for configurations that can easily be exchanged to VMs."
"It makes maintenance very easy and stress-free for our teams."
"I also like the ability to build custom functions. I can define a function where I have two types of views and configure the dependencies. The virtual data centers concept allows me to define users. If a user wants to join certain kinds of machines, the host and the other user won't see them. It gives me the flexibility to define multiple views and data centers in one place."
"The service feature appeals most to us, thus it is the most valuable."
"It is quite easy to deploy."
"The ability to use it almost like a public cloud for an organization is a big asset, as it will create a value proposition and can control costs in a great way."
"With a single click, we could set things up and initiate them."
"ServiceNow IT Operations Management is a stable product."
"Their Event Management is very good."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"I like the tool's discovery feature."
"Provides everything in one solution."
"It's easy to set up."
"It is a product that is familiar for a lot of users."
"The protocol for clusterization is rough and doesn't work well."
"There are no payment gateways in OpenNebula."
"Most of the competitors are offering some sort of billing software to transform their installation to work as a small-sized public cloud, but those offerings from OpenNebula are still missing."
"The front-facing API can be improved to support lots of requests when the platform is huge with lots of virtual resources."
"As with all enterprise software licensing, the pricing is not intuitive and must be negotiated; grandfathered contracts are better than anything offered today."
"An area for improvement in OpenNebula is the number of features it has. The solution doesn't have that many cloud features compared to other solutions. You'd say, "Okay, simplicity over a rich feature list?" Some say, "No, I need a big machine or a cloud interface for my customers to manage resources. I don't have to go and do it for them." Some people do it that way, and it works, but I'd like to improve the limited features in OpenNebula."
"They have been saying for the past two and a half years that they would develop a feature to hot-add RAM and CPU, but it does not work."
"The UI, monitoring, and alerting could benefit from further improvements."
"The initial setup phase was hard and could be made easier."
"There is room for improvement in the stability of ServiceNow."
"I advise others not to customize a lot while using the solution."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The tool can be improved by including more detailed information to assist new users."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
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OpenNebula is ranked 6th in Cloud Management with 14 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. OpenNebula is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of OpenNebula writes "Reliable, simple to manage, and offers great technical support". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". OpenNebula is most compared with CloudStack, VMware Aria Automation, Nutanix Cloud Manager (NCM), vCloud Director and VMware Aria Operations, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our OpenNebula vs. ServiceNow IT Operations Management report.
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