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Openscape Contact Center vs SAP Business Communications Manager comparison

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Ranking
14th
out of 15 in Contact Center Infrastructure
Views
42
Comparisons
18
Reviews
0
Average Words per Review
0
Rating
N/A
12th
out of 15 in Contact Center Infrastructure
Views
50
Comparisons
42
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Business Communications Manager
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Siemens
SAP
Overview
OpenScape Contact Center Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Sample Customers
Information Not Available
Kaeser Kompressoren

Openscape Contact Center is ranked 14th in Contact Center Infrastructure while SAP Business Communications Manager is ranked 12th in Contact Center Infrastructure. Openscape Contact Center is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, Openscape Contact Center is most compared with , whereas SAP Business Communications Manager is most compared with .

See our list of best Contact Center Infrastructure vendors.

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