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Pega Robotic Process Automation vs SAP Digital for Customer Engagement [EOL] comparison

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Buyer's Guide
Robotic Process Automation (RPA)
April 2024
Executive Summary

We performed a comparison between Pega Robotic Process Automation and SAP Digital for Customer Engagement [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Featured Review
SherifIbrahim
Offers Legacy system integration and effective in improving process efficiency for back-office operations
Our clients have utilized Pega RPA to streamline repetitive tasks. Earlier, business users in the organization used to work with two systems,... Read more →
Use SAP Digital for Customer Engagement [EOL]?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "​I was not involved in licensing and pricing, but it is worth the cost​."
  • "Pega is pretty costly."
  • "Pega Robotic Process Automation is an expensive solution."
  • "In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."
  • "Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."
  • "I would rate the product's pricing a nine out of ten."
  • "The licensing cost is too high."

    • More Pega Robotic Process Automation Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Pega Robotic Process Automation?
    Top Answer: The solution's automation handling capability has positively impacted the overall automation process in my experience.
    Read all 20 answers   →
    What is your experience regarding pricing and costs for Pega Robotic Proc...
    Top Answer:I would rate the pricing a six out of ten, with ten being expensive.
    Read all 16 answers   →
    What needs improvement with Pega Robotic Process Automation?
    Top Answer:It's a good tool, but I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements. While it's technically sound, it could be… more »
    Read all 19 answers   →
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    Earn 20 points

    Ranking
    9th
    out of 81 in Robotic Process Automation (RPA)
    Views
    3,482
    Comparisons
    2,602
    Reviews
    12
    Average Words per Review
    609
    Rating
    7.5
    Unranked
    In Robotic Process Automation (RPA)
    Comparisons
    Also Known As
    Pega RPA, OpenSpan
    Learn More
    Pega
    Video Not Available
    SAP
    Overview

    With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

    SAP Digital for Customer Engagement built stronger relationships with customers by engaging them at every touch point throughout their journey. Partnering with SAP Hybris solutions gets the latest technologies to redefine customer engagements. It delivers the same experience across time and channels giving customers consistent rich personalized content, engaging them through their customer journey. It give customers the simple, enjoyable shopping experiences they demand through accessing the CRM tools and insights you need to delight customers anywhere, any time, on any device. SAP Digital for Customer Engagement breaks down information silos to understand customer issues and discover new opportunities to nurture the customer relationship.
    Sample Customers
    eBay Enterprise, M&I Bank
    Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone
    Top Industries
    REVIEWERS
    Computer Software Company45%
    Financial Services Firm27%
    Comms Service Provider9%
    Insurance Company9%
    VISITORS READING REVIEWS
    Financial Services Firm27%
    Computer Software Company12%
    Manufacturing Company9%
    Insurance Company6%
    No Data Available
    Company Size
    REVIEWERS
    Small Business13%
    Midsize Enterprise17%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise9%
    Large Enterprise78%
    No Data Available
    Buyer's Guide
    Robotic Process Automation (RPA)
    April 2024
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    768,578 professionals have used our research since 2012.

    Pega Robotic Process Automation is ranked 9th in Robotic Process Automation (RPA) with 22 reviews while SAP Digital for Customer Engagement [EOL] doesn't meet the minimum requirements to be ranked in Robotic Process Automation (RPA). Pega Robotic Process Automation is rated 7.6, while SAP Digital for Customer Engagement [EOL] is rated 0.0. The top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". On the other hand, Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM, whereas SAP Digital for Customer Engagement [EOL] is most compared with .

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.