We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"This is a development platform that provides us with a strong database and a low code environment."
"The level of automation within the platform is great."
"The main reason that people use ServiceNow is that performance is very good."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"The pricing model is complex and needs to be both lowered and simplified."
"The basic reporting system is rather static."
"The integration towards other ERP systems could be improved."
"This platform is used more by large companies because it is a little bit expensive."
"The cost has room for improvement. It is currently expensive."
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
Earn 20 points
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
As a purpose-driven company, making work, work better for people guides everything we do.
OpenText AppWorks is ranked 17th in Low-Code Development Platforms with 1 review while ServiceNow Now Platform is ranked 9th in Low-Code Development Platforms with 6 reviews. OpenText AppWorks is rated 8.0, while ServiceNow Now Platform is rated 8.0. The top reviewer of OpenText AppWorks writes "Stable, with good process automation and a nice low-code environment". On the other hand, the top reviewer of ServiceNow Now Platform writes "Agile and robust tool; needs some improvements". OpenText AppWorks is most compared with Microsoft PowerApps, Pega BPM, Mendix, OutSystems and Oracle Application Express (APEX), whereas ServiceNow Now Platform is most compared with Microsoft PowerApps, AWS Honeycode, Pega BPM, Oracle Application Express (APEX) and AgilePoint.
See our list of best Low-Code Development Platforms vendors.
We monitor all Low-Code Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.