OpenText MBPM vs ServiceNow Orchestration comparison

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OpenText Logo
443 views|259 comparisons
100% willing to recommend
ServiceNow Logo
2,743 views|1,749 comparisons
90% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between OpenText MBPM and ServiceNow Orchestration based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM).
To learn more, read our detailed Business Process Management (BPM) Report (Updated: March 2024).
768,246 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."

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"There are a lot of ready to use orchestration custom packs.""The iTerm suite is also crucial for visibility and optimization.""The solution effectively automates business processes.""Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time.""The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations.""The data visualization is good.""It's probably the best product out there.""It's scalable."

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Cons
"The user interface could be better in OpenText MBPM.""There are shortcomings in the solution's support and documentation part."

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"Efficiency of some features could be improved.""The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability.""From my space, the only thing that I can say is the spinning up with Google Cloud Services.""We cannot perform GUI automation using the tool.""The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement.""I would like a user experience module to be added.""There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion.""The deployment requires awareness among the project staff."

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Pricing and Cost Advice
  • "There is an annual license to use OpenText MBPM."
  • "On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."
  • More OpenText MBPM Pricing and Cost Advice →

  • "In terms of price, this solution is at the higher end of what you'll find."
  • "This is an expensive product, but it is the best in the market considering the features and lack of competitors."
  • "ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
  • "The solution is costly and orchestrations are very expensive."
  • "It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
  • "The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
  • "It is not very expensive."
  • More ServiceNow Orchestration Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
    768,246 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution.
    Top Answer:There are shortcomings in the solution's support and documentation part. However, support is a major area that needs improvement. In general, the technical documentation isn't available to start with… more »
    Top Answer:We use OpenText MBPM for business process management and vendor invoice management. There are a lot of other variations as well. So we don't just use it for automation. Primarily, we get information… more »
    Top Answer:The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in… more »
    Top Answer:The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to… more »
    Top Answer:ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to… more »
    Ranking
    Views
    443
    Comparisons
    259
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    13th
    out of 66 in Process Automation
    Views
    2,743
    Comparisons
    1,749
    Reviews
    8
    Average Words per Review
    470
    Rating
    8.4
    Comparisons
    Also Known As
    Metastorm BPM
    Learn More
    Overview
    OpenText's MBPM (formerly Metastorm BPM) delivers the insight, power and agility you need to make your vision for business improvement a reality.

    ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

    Sample Customers
    Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare
    experian, BEACHBODY, HealthPartners, Banosoft
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Government16%
    Computer Software Company14%
    Insurance Company10%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Government9%
    Insurance Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise17%
    Large Enterprise69%
    REVIEWERS
    Small Business27%
    Midsize Enterprise18%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise11%
    Large Enterprise72%
    Buyer's Guide
    Business Process Management (BPM)
    March 2024
    Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM). Updated: March 2024.
    768,246 professionals have used our research since 2012.

    OpenText MBPM is ranked 41st in Business Process Management (BPM) with 2 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. OpenText MBPM is rated 7.0, while ServiceNow Orchestration is rated 8.2. The top reviewer of OpenText MBPM writes " A solution offering good automation capabilities while needing to improve its support and documentation". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". OpenText MBPM is most compared with Camunda, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M, Nintex Process Platform and BMC TrueSight Orchestration.

    We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.