Opmantek NMIS vs SymphonyAI IT Service Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Opmantek NMIS and SymphonyAI IT Service Management based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We can manage the entire system across the network and troubleshoot the pain points."

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"It allows for variable polling times of devices on the network. Because it's all in text, in general, that obviously makes it easier from the automation perspective as well, to modify configuration on the fly, using Puppet and those kind of tools.""In my case, I prefer to only poll interfaces that have descriptions, and the ones that don't have descriptions, I don't really want to know about them. It does allow for all these bits and pieces and adjustments, and fine tuning to get it to a point where it works for my needs.""It does have different modules, so you can extend the solution as you need it, or get as little as you need in the beginning, so you don't have to buy a full set of modules. You just buy what you need and expand later on.""The big thing is the event management engine, which is really, really nice to use, and it comes at a reasonable price, unlike some of the competitors like Netcool from IBM. Those kinds of tools are hugely expensive and they come as resource-heavy types of solutions. This obviously doesn't require as much hardware, but it does offer similar benefits where you can manage all the events.""The installer itself is basically something that can be used as a no-questions-asked type of installer. I can use it with automation tools like Chef and Puppet. I don't have to answer some random questions. I can worry about all that stuff later on in the configuration."

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"The product has the best features for ITSM.""SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster.""It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.""The most valuable feature is remote access. People are working from home, and we can take remote access through it."

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Cons
"The Wi-Fi side needs improvement."

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"These kinds of solutions are more node- or device-based solutions. It would be nice in the future if they could be more data-oriented, so it would be easier for me to pull different stats based on ad-hoc requirements; but in a big, centralized database where I can pull specific things, and mix and match the way I want to."

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"SummitAI IT Management Suite's project management and operational management features could be improved.""I would like them to add software inventory in the next release. We don't have that right now.""Integration was a major limitation with SummitAI.""There could be flexibility in terms of customization."

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Pricing and Cost Advice
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  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."
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    Questions from the Community
    Top Answer:We can manage the entire system across the network and troubleshoot the pain points.
    Top Answer:The product is not expensive. I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
    Top Answer:The Wi-Fi side needs improvement. In most warehouse environments, there are shortfalls in such conditions. We often face… more »
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    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool… more »
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is… more »
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better… more »
    Comparisons
    Also Known As
    Summus IT Management Suite
    Learn More
    Opmantek
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    Overview

    Juniper Mist Premium Analytics is a comprehensive network analytics solution that provides organizations with valuable insights into their network performance and user experience. The primary use case of this product is to enable IT teams to proactively monitor, troubleshoot, and optimize their network infrastructure.

    The most valuable functionality of Juniper Mist Premium Analytics is its AI-driven insights and recommendations. Leveraging machine learning algorithms, it analyzes vast amounts of network data to identify anomalies, predict potential issues, and suggest remediation actions. This proactive approach helps organizations minimize network downtime, improve user experience, and optimize network performance.

    By providing real-time visibility into network performance, Juniper Mist Premium Analytics helps organizations quickly identify and resolve network issues. It offers detailed analytics on network traffic, application performance, and user behavior, allowing IT teams to pinpoint the root cause of problems and take immediate action. This not only reduces troubleshooting time but also enhances overall network reliability.

    Furthermore, Juniper Mist Premium Analytics enables organizations to optimize their network infrastructure. It provides insights into network capacity utilization, application usage patterns, and user behavior, allowing IT teams to make informed decisions about network design, resource allocation, and capacity planning. This helps organizations to ensure that their network is efficiently utilized and can support the growing demands of their users.

    Opmantek’s multi award winning network management and IT audit software helps IT teams detect faults, review current and historical network performance, and predict where future failures are likely to occur. Opmantek software is used by more than 115,000 organizations in 130 countries, and manages some of the world’s most complex IT environments including some of the world’s largest telecommunications carriers, managed service providers and banks. Every six minutes somewhere in the world, a new organization implements an Opmantek product.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    Information Not Available
    Telmex, John Deere, Three Network.
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm12%
    Manufacturing Company9%
    Government8%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Government20%
    Financial Services Firm8%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm14%
    Construction Company8%
    Retailer8%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise13%
    Large Enterprise57%
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise23%
    Large Enterprise61%
    Buyer's Guide
    Network Monitoring Software
    March 2024
    Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Opmantek NMIS is ranked 79th in Network Monitoring Software while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Opmantek NMIS is rated 9.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Opmantek NMIS writes "Flexible device polling times and extensible modules are key features for me". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Opmantek NMIS is most compared with Zabbix and PRTG Network Monitor, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.

    We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.