Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."
"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."
"It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket."
"The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."
"It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes."
"Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event."
"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."
"OpsGenie needs to keep up with its competitors in terms of new features and pricing."
"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies."
"Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually."
"If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult."
"We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them."
Pricing and Cost Advice
"From the pricing perspective, they are on the higher side as compared to other competitors."
"This is a subscription-based, SaaS solution."
"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."
"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."
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Top Answer: It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket.
Top Answer: This is a subscription-based, SaaS solution. There were some additional costs during the implementation because it was well beyond their standard configuration.
Top Answer: The integration with other systems needs to be more flexible. The interface is a little bit rigid and can be improved. For example, it tends to operate on the attribute of a record. So, if a group has… more »
out of 14 in IT Alerting and Incident Management
Average Words per Review
out of 14 in IT Alerting and Incident Management
Average Words per Review
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Also Known As
Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.
Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.
OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.
|xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. www.xmatters.com|
Learn more about OpsGenie
Learn more about xMatters IT Management
|2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report||US Bank, Tesco, Fujitsu, HubSpot, Conoco Philips, Walgreens, IHG, CA Technologies, Fiserv, Optus, Sky, Kellogg's, 3M|
Computer Software Company29%
Comms Service Provider19%
Financial Services Firm8%
Computer Software Company28%
Financial Services Firm17%
Comms Service Provider9%
No Data Available
OpsGenie is ranked 5th in IT Alerting and Incident Management with 2 reviews while xMatters IT Management is ranked 4th in IT Alerting and Incident Management with 3 reviews. OpsGenie is rated 7.6, while xMatters IT Management is rated 8.4. The top reviewer of OpsGenie writes "Provides a completely automated system with good integration and stability". On the other hand, the top reviewer of xMatters IT Management writes "Automation improves support call efficiency and response time, but the interface needs improvement". OpsGenie is most compared with PagerDuty, VictorOps, Everbridge IT Alerting and BigPanda, whereas xMatters IT Management is most compared with Everbridge IT Alerting, PagerDuty, ServiceNow, Send Word Now and VictorOps. See our OpsGenie vs. xMatters IT Management report.
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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.