Compare OpsGenie vs. xMatters IT Management

OpsGenie is ranked 7th in IT Alerting and Incident Management while xMatters IT Management is ranked 3rd in IT Alerting and Incident Management with 9 reviews. OpsGenie is rated 0, while xMatters IT Management is rated 8.6. On the other hand, the top reviewer of xMatters IT Management writes "We're able to generate email, voice, and mobile push notifications, all managed from one place". OpsGenie is most compared with PagerDuty, VictorOps and xMatters IT Management, whereas xMatters IT Management is most compared with Everbridge IT Alerting, PagerDuty and OpsGenie.
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1,539 views|1,277 comparisons
xMatters IT Management Logo
2,275 views|1,203 comparisons
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money.xMatters is pricey, but you have to consider what a critical incident costs your organization.xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization.​​You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. ​​I do not think it is worth the value.​If you are willing to pay for the licensing of it, it is able to scale out.​

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Ranking
Views
1,539
Comparisons
1,277
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
2,275
Comparisons
1,203
Reviews
9
Average Words per Review
623
Avg. Rating
8.7
Top Comparisons
Compared 59% of the time.
Compared 19% of the time.
Compared 13% of the time.
Compared 21% of the time.
Compared 15% of the time.
Also Known As
xMatters
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Atlassian
xMatters
Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems. 

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. www.xmatters.com
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Sample Customers
2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher ReportUS Bank, Tesco, Fujitsu, HubSpot, Conoco Philips, Walgreens, IHG, CA Technologies, Fiserv, Optus, Sky, Kellogg's, 3M
Top Industries
No Data Available
VISITORS READING REVIEWS
Comms Service Provider22%
Software R&D Company13%
Financial Services Firm13%
Individual & Family Service12%
Find out what your peers are saying about Everbridge, PagerDuty, xMatters and others in IT Alerting and Incident Management. Updated: October 2019.
379,343 professionals have used our research since 2012.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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