Opsview vs SymphonyAI IT Service Management comparison

Opsview is a modern and scalable SaaS or on-premise monitoring solution that gives your organization full visibility into on-premises and cloud IT infrastructure. It delivers simplified management and a single pane of glass view of your entire IT operations. The solution provides unified insight into dynamic IT operations on premises, in the cloud, or hybrid. Additionally, it can be used either in agent-based or agentless configurations.

You can use Opsview to monitor:

 Operating systems

 Networks

 Cloud

 VMs

 Containers

 Databases

 Applications

Opsview Features

Opsview comes with an array of features, including:

 AutoMonitor express scan: This feature makes it easy for you to keep up with your

changing IT infrastructure by helping you find new Windows, VMware, and Azure hosts.

 Business service monitoring: This enables you to see the health of all your end-to-end

business services in real time and in one place.

 Autodiscovery: With this feature you can automatically discover and profile hosts in your environment, which helps you quickly populate information into Opsview for monitoring.

 Network analyzer: Opsview provides you with a complete picture of your company's

network infrastructure via its Network Topology, Flow Collector, & NetAudit modules.

 Customizable dashboards: Opsview dashboards give you a view of all your monitoring

metrics in interactive dashboards that are easy to create and maintain.

 Customizable reports: With Opsview, reports connect to the Opsview Data Warehouse and present historical data collected by Opsview. The solution’s out-of-the-box reports include performance, SLA, and events.

 Disaster recovery: Opsview gives your organization peace of mind with its disaster

recovery by restoring your Opsview system if needed.

 Event handlers: Opsview event handlers allow for automation and proactive monitoring so that your users are not impacted.

 Events viewer: The events viewer feature helps you easily see all the important events in your Opsview system.

 High availability server: Opsview has a high availability monitor that offers protection to ensure that you never lose IT infrastructure visibility.

 Multitenancy: Multitenancy makes it possible for your MSP to give control of Opsview to your end users. It also allows you to create new hosts and roles as well as users while using a secure, private environment.

 Log analytics: This feature allows you to improve logging visibility, reporting, correlation, and alerting.

 SNMP traps: With SNMP traps, you can reduce your network and server load and provide faster service to your customers.

Opsview Benefits

There are many benefits to implementing Opsview. Some of the biggest advantages the

solution offers include:

 Extensible: Opsview can be used in agent-based or agentless configurations. In addition, it can sit above multiple monitoring tools, aggregating information into a single pane of glass.

 Scalable: Opsview is very scalable. It can easily scale beyond 10,000 monitored devices via its distributed model that spreads monitoring across many monitoring engines. Its databases may be located on dedicated servers to further distribute load.

 Functional overview: Opsview monitors your IT infrastructure, network and applications, and displays alerts. It is also designed to generate notifications and integrate with your other service management tools.

 Flexible: Opsview has a flexible web framework, allowing dashboards and monitoring views to be easily customized and extended.

 Integration: Easily integrate Opsview Cloud with your current operational tools, including help desks, service management, automation and notification tools

 Automation: Automate the configuration and operation of your IT monitoring system using Opsview’s intrinsic automation capabilities. Allowing you to spend more time on projects that drive your business.

Opsview Cloud

Opsview Cloud gives your business 24/7 Saas Monitoring for your entire IT estate. Benefits include:

 Reducing your infrastructure costs

 Realigning your resources to focus on business value IT projects

 Ensuring you have 24/7 monitoring

 Utilizing Opsview experts to provide monitoring best practices/tips and tricks

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.