We performed a comparison between OptiView XG [EOL] and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"Gives us the ability to see our network."
"It is a very valuable tool. It goes out and does a discovery, which is a great process of it. You could have something like a rogue DHCP server, and it will identify it, and then you can see to which switch port it is connected. It is quite an impressive tool. I really liked it because you didn't have to install an agent on anything. It would just go out and do its discovery. For me, that's great."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The Wi-Fi side needs improvement."
"Its price can be improved. Their support can also be improved a little bit. In terms of features, it did everything I wanted it to do. With more features, I would have to start installing network agents or something else, and I don't want to have to install anything. This was the value for me about this device."
"I would like a built-in tap feature which doesn't interfere with the network, and it allows you to see what is happening there."
"Integration was a major limitation with SummitAI."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
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OptiView XG [EOL] doesn't meet the minimum requirements to be ranked in Network Monitoring Software while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. OptiView XG [EOL] is rated 8.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of OptiView XG [EOL] writes "A valuable, impressive, and portable product that saves time and has great scalability and stability". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". OptiView XG [EOL] is most compared with , whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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