Oracle Application Express (APEX) vs ServiceNow comparison

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Executive Summary

We performed a comparison between Oracle Application Express (APEX) and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Oracle Application Express (APEX) vs. ServiceNow Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Quick development and the connection with the database are the most valuable and useful features. It is also very stable, scalable, and easy to set up. Its support is also good.""A user interface is relatively simple to create.""Personally, I would say that Oracle Application Express (APEX) is a powerful tool...Stability-wise, I rate the solution a nine out of ten.""Oracle Application Express is easy to use, people don't have to be developers to use it.""The product is fast.""The autonomous database is valuable and provides the main structure for code development.""It has many ready modules that can be used and developed.""One of the most valuable features is that we can develop everything locally and deploy it for different kinds of operators in different locations, so we can do our job in one piece. The benefit of that is that others can use these applications. They connect to the internet to do these kinds of applications based on the permissions for those users."

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"SPM and ITSM features are the most helpful.""Very good incident management, chain management and problem management features.""It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers""I find the incident management part to be the most valuable. That's how the service desk tracks tickets.""It provides internal clients with greater transparency about their projects and deliverables.""It uses a common base of data and allows different types of records to pull from that same base of data.""It offers ready-built automation and simpler configuration for workflows.""I have found that sorting and grouping functions are particularly useful."

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Cons
"It would be highly beneficial if APEX were an all-in-one platform capable of handling all aspects of application development.""Source control could be stronger in Oracle Application Express (APEX). It needs some work.""Occasionally when trying to un a page, I would be faced with an error number; however, not much information would be provided on the error itself outside of the programming language. It would be nice if more information could be provided.""There is not a lot of Wiki help or in Google, but there is some.""We would like to see tighter integration with the Oracle Cloud Infrastructure.""It can only be deployed on Oracle Database.""The product must provide more triggers.""Currently, APEX doesn't have a building workflow engine. I think that's the most important improvement that could be made at this point."

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"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health.""The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms.""ServiceNow's mobile app should be seamless and it is not right now.""It's not user-friendly by default, but it can be customized to be customer-friendly.""The pricing structure could be more budget-friendly.""The user interface for accessing assistance sometimes disconnects.""I have enjoyed all the features. There is not any feature that I have missed or didn't have.""The solution could improve by being more stable."

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Pricing and Cost Advice
  • "APEX itslelf is a free product, but you will need to license peripheral components."
  • "When buying the data license, APEX is included."
  • "We have a full Oracle E-Business Suite license, and we use that license to develop applications. There's no license required for developing Oracle applications."
  • "There is a trial version available that can be used free of charge."
  • "Pricing is expensive, overall on an enterprise system but we consider that it gives corresponding value in the product."
  • "It's a free solution with no additional costs."
  • "We have an Oracle basic product license, and then we can use Oracle APEX for free. We have many licenses for Oracle for approximately 20 processors."
  • "The solution is free."
  • More Oracle Application Express (APEX) Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:One standout feature of Oracle APEX is its seamless integration with backend procedures, allowing for quick updates without changing the front-end interface.
    Top Answer:The solution is moderately priced, where it is neither cheap nor expensive. The solution's pricing depends on how it is going to be utilized. Almost 5GB to 20GB of database would be free. Anything… more »
    Top Answer:One area for improvement in Oracle APEX is its workflow orchestration capabilities. While it excels in forms and reports, handling complex workflows with waiting states and asynchronous responses… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.
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    Comparisons
    Also Known As
    Oracle APEX
    Learn More
    Overview

    Oracle Application Express (APEX) is a low-code development platform that enables users to build enterprise apps securely and scalably. APEX, which offers world-class features, can be deployed anywhere. As part of the Oracle Database, developers can develop superior apps 20x more quickly by using all of the tools provided in a single, extensible platform.

    Oracle APEX, a cloud platform that has been around for over 20 years, eliminates complexities associated with app building while delivering results faster and at a lower cost. The low-code aspect offers developers a visual approach to app development that accelerates the development process. Oracle APEX also provides a lively, global, and growing community of developers that can connect and share resources with each other.

    Features of Oracle Application Express (APEX)

    App building requires complexities and expert knowledge in vast web technologies. With Oracle APEX, these complexities involved with multi-faceted applications are reduced, and developers are provided with the rich features they need to fix business problems and create solutions. These features include:

    • Data: Oracle APEX offers revolutionary functionality to enable developers to turn data into information, no matter where that data is from. Under this functionality, you can display, chart, manipulate, and process data effortlessly and accurately.
    • Accessibility: Developers can build highly accessible and inclusive web apps for users with various abilities and requirements. Oracle APEX aims to provide a good user experience for everybody, with accessibility bug fixes and continuous improvements of their testing strategies.
    • Globalization: Oracle APEX provides the ability to create a framework to maintain well-performing applications in multiple languages and environments.
    • Smart Filters and Search: users can rapidly reduce searched data and remove clutter with search terms and filter suggestions for a more simplified user experience.
    • Security: Oracle APEX empowers web application builders to develop apps without compromising on security. Despite the constant increase of attacks and modification of web standards, developers can stay focused on their tasks without leaving applications exposed.
    • Monitoring: Monitoring and logging are built into Oracle APEX, which provides valuable insight into how users interact with your applications, as well as any hacking attempts, application errors, and performance issues.
    • User Interface: Developers can build modern web applications that are responsive, easily customizable, highly accessible, and simple to maintain with Universal Theme, a user interface for Application Express.

    Reviews from Real Users

    Oracle Application Express is a favorite among developers looking to create web applications quickly and securely for many reasons, which include its ease of use and the ability to quickly create public applications

    A senior database developer at a tech services company notes, "This is a good application for quickly creating public applications."

    Alvaro L., an intelligence coordinator at Grupo Orbis, writes, "Oracle Application Express is easy to use, people don't have to be developers to use it."

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    Hepart AG, pharmasol, SATLOG, Collège Bois-de-Boulogne
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Healthcare Company13%
    Financial Services Firm10%
    Computer Software Company10%
    Energy/Utilities Company10%
    VISITORS READING REVIEWS
    Educational Organization26%
    Government10%
    Computer Software Company9%
    Financial Services Firm7%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business42%
    Midsize Enterprise16%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise32%
    Large Enterprise51%
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    Oracle Application Express (APEX) vs. ServiceNow
    March 2024
    Find out what your peers are saying about Oracle Application Express (APEX) vs. ServiceNow and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Oracle Application Express (APEX) is ranked 2nd in Rapid Application Development Software with 52 reviews while ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews. Oracle Application Express (APEX) is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Oracle Application Express (APEX) writes "Very stable and efficiently translates languages for the whole user interface in minutes". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Oracle Application Express (APEX) is most compared with Microsoft Power Apps, Salesforce Platform, Mendix, Oracle Visual Builder Cloud Service and Appian, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Oracle Application Express (APEX) vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.