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Most Helpful Review
Find out what your peers are saying about Oracle Application Express (APEX) vs. ServiceNow and other solutions. Updated: January 2021.
456,812 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It provides attractive GUIs allowing professionally-styled applications without the need to know HTML, CSS, or JavaScript.""This product will speed up development time with helpful production aids.""The most valuable features are security, stability, and ease of implementation.""It's fairly easy to make a user-friendly interface.""Efficient software delivery and a solution that works quickly.""The most valuable feature is the ease of use.""This is a good application for quickly creating public applications.""With only a browser, it is very easy to develop in a web environment."

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"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.""Easy to integrate with third-party applications.""This solution is a single-storage for our user community to submit help desk tickets.""The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful."

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Cons
"We would like to see tighter integration with the Oracle Cloud Infrastructure.""Being able to only design with HTML and CSS can be limiting as to what can be accomplished.""The collaboration and the workflow engine could use some improvement.""It has a bit of a strict framework, you have to make all the time adjustments in their JavaScript. Another downside is that it's only available for Oracle databases.""Reporting needs to be accessed via third party tools.""Better connection and integration with non-Oracle databases is needed.""There is a problem with security because the applications store passwords in the configuration files.""Connections to the application pages are not handled well and at times more than one user can be accessing an application with the same ID."

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"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.""It's missing monitoring capabilities.""I do not like the user interface.""Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier."

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Pricing and Cost Advice
"APEX itslelf is a free product, but you will need to license peripheral components.""It's a free solution with no additional costs.""When buying the data license, APEX is included."

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"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.""The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

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Questions from the Community
Top Answer: It's fairly easy to make a user-friendly interface.
Top Answer: It has a bit of a strict framework, you have to make all the time adjustments in their JavaScript. Another downside is that it's only available for Oracle databases.
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive
Top Answer: In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible… more »
Ranking
Views
7,467
Comparisons
4,961
Reviews
9
Average Words per Review
572
Rating
8.7
Views
55,659
Comparisons
32,935
Reviews
22
Average Words per Review
521
Rating
8.0
Popular Comparisons
Compared 12% of the time.
Compared 7% of the time.
Compared 6% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
Oracle APEX
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Oracle
ServiceNow
Overview

Application Express enables users to design, develop and deploy beautiful, responsive, database-driven applications using only web browser. The Oracle Application Express engine runs directly in the Oracle Database and exploits the database's extraordinarily scalable and efficient architecture. Its framework provides numerous security features out-of-the-box and helps authenticate users using LDAP, Oracle Single-signon, Oracle Database credentials, or HTTP Header variable.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Oracle Application Express (APEX)
Learn more about ServiceNow
Sample Customers
Hepart AG, pharmasol, SATLOG, Collège Bois-de-BoulogneAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
REVIEWERS
Aerospace/Defense Firm14%
Government14%
Financial Services Firm14%
Pharma/Biotech Company14%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider21%
Government7%
Media Company5%
REVIEWERS
Financial Services Firm16%
Healthcare Company14%
Manufacturing Company11%
Computer Software Company9%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider13%
Government7%
Financial Services Firm5%
Company Size
REVIEWERS
Small Business53%
Midsize Enterprise12%
Large Enterprise35%
REVIEWERS
Small Business19%
Midsize Enterprise12%
Large Enterprise69%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise11%
Large Enterprise74%
Find out what your peers are saying about Oracle Application Express (APEX) vs. ServiceNow and other solutions. Updated: January 2021.
456,812 professionals have used our research since 2012.

Oracle Application Express (APEX) is ranked 6th in Rapid Application Development Software with 9 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 24 reviews. Oracle Application Express (APEX) is rated 8.6, while ServiceNow is rated 7.8. The top reviewer of Oracle Application Express (APEX) writes "Powerful development assistance can dramatically speed your production and deployment time ". On the other hand, the top reviewer of ServiceNow writes "We are able to significantly leverage the widget concept in the Service Portal". Oracle Application Express (APEX) is most compared with Microsoft PowerApps, Oracle Visual Builder Cloud Service, Microsoft Azure App Service, OutSystems and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and PagerDuty. See our Oracle Application Express (APEX) vs. ServiceNow report.

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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.