We compared Oracle CRM and Oracle CX Sales across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM users praised its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Oracle CX Sales users say that the account portfolio management and mobile application could be better.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"CRM's performance is good, we've never faced any issues with it."
"The forecasting reporting section was the most useful."
"Oracle CRM helped us better understand the customer journey."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"It's very easy to find any customer-related data."
"The most valuable feature of Oracle CRM is the organization it provides."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The solution integrates well."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The integration with other systems is easy."
"It is stable and scalable, and their support has been very responsive."
"The lead and opportunity management features are valuable."
"It covers sales very well."
"the Oracle CX Sales Eloqua module is very useful."
"The performance could be better."
"I'd like to see more feature enhancements."
"The cost can be a bit more expensive compared to other options."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"Oracle CRM should have more integration with different platforms."
"The configuration requires a lot of technical intervention."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"The tool must allow developers to check logs."
"You can get disconnected if you do not have a strong, reliable internet connection."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"Support is very poor."
"The interface of Oracle CX Sales could be more user-friendly."
Oracle CRM is ranked 7th in CRM with 31 reviews while Oracle CX Sales is ranked 17th in CRM with 11 reviews. Oracle CRM is rated 7.8, while Oracle CX Sales is rated 7.4. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Oracle CX Sales writes "Can look at all projects under one account and is more process oriented". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and SAP CRM. See our Oracle CRM vs. Oracle CX Sales report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
