Compare Oracle CRM vs. Oracle Service Cloud

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Most Helpful Review
Find out what your peers are saying about Oracle CRM vs. Oracle Service Cloud and other solutions. Updated: May 2021.
511,773 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.""We are able to take back control of our client sales information and analyze it for the future to improve.""It is very simple."

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"Everything is managed by Oracle, so they have security in place."

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Cons
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.""In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic.""The initial setup is complex, it could be improved to be more simplified."

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"The user experience has to be much better."

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Pricing and Cost Advice
"It is not cheap. It is more suitable for big companies.""We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

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"This is definitely an expensive product compared to others on the market."

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Questions from the Community
Top Answer: We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle. If you have many Oracle products, you can get a cheaper rate perhaps as we did. The cost… more »
Top Answer: It's a good product but the are some performance issues. The performance can be improved. The initial setup is complex, it could be improved to be more simplified.
Top Answer: Everything is managed by Oracle, so they have security in place.
Top Answer: Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on integration with other systems.
Top Answer: This product is used to provide and kind of service that is related to customer support.
Ranking
3rd
out of 66 in CRM
Views
847
Comparisons
621
Reviews
3
Average Words per Review
486
Rating
8.7
6th
out of 66 in CRM
Views
1,142
Comparisons
841
Reviews
1
Average Words per Review
275
Rating
6.0
Popular Comparisons
Also Known As
Market2Lead
Oracle RightNow
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Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Top Industries
VISITORS READING REVIEWS
Comms Service Provider37%
Computer Software Company31%
Government7%
Healthcare Company4%
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider15%
Manufacturing Company6%
Energy/Utilities Company6%
Company Size
REVIEWERS
Small Business43%
Large Enterprise57%
REVIEWERS
Small Business47%
Midsize Enterprise7%
Large Enterprise47%
Find out what your peers are saying about Oracle CRM vs. Oracle Service Cloud and other solutions. Updated: May 2021.
511,773 professionals have used our research since 2012.

Oracle CRM is ranked 3rd in CRM with 3 reviews while Oracle Service Cloud is ranked 6th in CRM with 1 review. Oracle CRM is rated 8.6, while Oracle Service Cloud is rated 6.0. The top reviewer of Oracle CRM writes "Effortless predictive analytics, stable, scalable with 24 hour support". On the other hand, the top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". Oracle CRM is most compared with Siebel CRM, Microsoft Dynamics CRM, SAP CRM, Oracle Eloqua and Salesforce Sales Cloud, whereas Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, Microsoft Dynamics CRM, Vlocity and Salesforce Service Cloud.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.