Oracle CRM vs. Oracle Service Cloud

As of May 2019, Oracle CRM is ranked 4th in CRM with 3 reviews vs Oracle Service Cloud which is ranked 2nd in CRM with 6 reviews. The top reviewer of Oracle CRM writes "The wing-to-wing integration of the customer data provides an integrated view. Sales users need a more user-friendly and configurable user interface". The top reviewer of Oracle Service Cloud writes "Included reports and the ability to customize are valuable features". Oracle CRM is most compared with Salesforce Sales Cloud, SAP CRM and Microsoft Dynamics CRM. Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. See our Oracle CRM vs. Oracle Service Cloud report.
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Oracle CRM Logo
2,267 views|924 comparisons
Oracle Service Cloud Logo
3,527 views|1,228 comparisons
Most Helpful Review
Find out what your peers are saying about Oracle CRM vs. Oracle Service Cloud and other solutions. Updated: May 2019.
340,752 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which CRM solutions are best for your needs.
340,752 professionals have used our research since 2012.
Ranking
4th
out of 53 in CRM
Views
2,267
Comparisons
924
Reviews
3
Average Words per Review
861
Avg. Rating
7.3
2nd
out of 53 in CRM
Views
3,527
Comparisons
1,228
Reviews
6
Average Words per Review
197
Avg. Rating
9.3
Top Comparisons
Compared 30% of the time.
Compared 12% of the time.
Compared 11% of the time.
Compared 25% of the time.
Also Known As
Market2LeadOracle RightNow
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Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
Tªrk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom TechnologyPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Oracle CRM vs. Oracle Service Cloud and other solutions. Updated: May 2019.
340,752 professionals have used our research since 2012.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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