We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"It is very simple."
"Everything is managed by Oracle, so they have security in place."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"The initial setup is complex, it could be improved to be more simplified."
"The user experience has to be much better."
"It is not cheap. It is more suitable for big companies."
"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
"This is definitely an expensive product compared to others on the market."
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
This flexible and scalable platform includes:
For more information visit https://cloud.oracle.com/en_US/service-cloud
Oracle CRM is ranked 3rd in CRM with 3 reviews while Oracle Service Cloud is ranked 6th in CRM with 1 review. Oracle CRM is rated 8.6, while Oracle Service Cloud is rated 6.0. The top reviewer of Oracle CRM writes "Effortless predictive analytics, stable, scalable with 24 hour support". On the other hand, the top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". Oracle CRM is most compared with Siebel CRM, Microsoft Dynamics CRM, SAP CRM, Oracle Eloqua and Salesforce Sales Cloud, whereas Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, Microsoft Dynamics CRM, Vlocity and Salesforce Service Cloud.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.