Compare Oracle CRM vs. Oracle Service Cloud

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Oracle CRM Logo
928 views|669 comparisons
Oracle Service Cloud Logo
1,338 views|888 comparisons
Most Helpful Review
Use Oracle CRM? Share your opinion.
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: September 2020.
437,208 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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437,208 professionals have used our research since 2012.
Ranking
11th
out of 71 in CRM
Views
928
Comparisons
669
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
2nd
out of 71 in CRM
Views
1,338
Comparisons
888
Reviews
5
Average Words per Review
168
Avg. Rating
9.6
Popular Comparisons
Compared 37% of the time.
Compared 15% of the time.
Compared 14% of the time.
Compared 10% of the time.
Compared 28% of the time.
Compared 12% of the time.
Also Known As
Market2LeadOracle RightNow
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Oracle
Oracle
Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom TechnologyPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company49%
Marketing Services Firm28%
Manufacturing Company4%
Comms Service Provider4%
Oracle CRM is ranked 11th in CRM while Oracle Service Cloud is ranked 2nd in CRM with 5 reviews. Oracle CRM is rated 0.0, while Oracle Service Cloud is rated 9.6. On the other hand, the top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". Oracle CRM is most compared with Siebel CRM, Microsoft Dynamics CRM, SAP CRM, Oracle Eloqua and Salesforce Sales Cloud, whereas Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.