We compared Salesforce Sales Cloud and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: Salesforce Sales Cloud could improve its integration with third-party systems and reporting. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"It is a stable solution."
"The forecasting reporting section was the most useful."
"The most important feature is the ability to assign a plan using the manual close function."
"The reporting features are valuable."
"For the most part, the solution is straightforward."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"The most valuable features of the solution I like are its stability and customization."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"Contact records are most valuable."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"The most valuable features are performance and integration."
"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."
"Salesforce helps up keep track of candidates."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."
"Salesforce is a very powerful tool which helps us to build that through tools like Process Builder or Flows, or even write code to achieve these scenarios."
"The product is not intuitive."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"The product is complicated to use for new users."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"It’s complex to customize the tool."
"An improvement would be to lower the price of the license."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"One area where the solution could improve is with handling feature requests."
"An area for improvement would be the ease of configuration."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
Oracle CRM is ranked 7th in CRM with 31 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. Oracle CRM is rated 7.8, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Oracle Eloqua, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Salesforce Platform. See our Oracle CRM vs. Salesforce Sales Cloud report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
