We performed a comparison between Oracle CRM and Salesforce Service Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."It is a stable solution."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"The most valuable feature of Oracle CRM is the organization it provides."
"Oracle CRM is a stable solution."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"For the most part, the solution is straightforward."
"The most valuable feature of Salesforce Service Cloud is its ease of use."
"I don't have the specific details, but I'm aware that Salesforce is used for campaigns, decision-making processes, and order submissions. I'm currently in the learning phase and not familiar with all the details."
"Salesforce Service Cloud offers several notable features. It includes robust case routing, escalation capabilities, entitlement mapping, and entanglement rules. Additionally, it supports Computer Telephone Integration (CTI), which allows for automatic case generation when a call is made to a designated number."
"The three major pillars of Salesforce Service Cloud are the SSL, Chatter, and the Dispatcher Console, which routes calls to the technicians."
"The complexity of the solution is very less."
"The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"The plug-ins that work with other standard systems have made the product industry-ready."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"With Oracle CRM, people report some usual downtime and frequent outages."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"The product is complicated to use for new users."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"The data visualization should be better in Oracle CRM."
"Oracle CRM can improve integration and performance."
"The cost can be a bit more expensive compared to other options."
"The product's high price is an area of concern where improvements are required."
"The integrations with other solutions can be improved."
"Salesforce Service Cloud's report functionality could be improved."
"The pricing for what Salesforce Service Cloud offers is not great."
"The documentation could be improved."
"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."
"The pricing of the solution can be made cheaper."
"The main concern for me revolves around the speed of certain integrations."
Oracle CRM is ranked 7th in CRM with 31 reviews while Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 38 reviews. Oracle CRM is rated 7.8, while Salesforce Service Cloud is rated 8.6. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, Vlocity, JIRA Service Management and BSI.
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