We performed a comparison between Oracle CRM and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"Oracle CRM is a stable solution."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"CRM's performance is good, we've never faced any issues with it."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"Technical support is very fast. It's customer friendly."
"Case management, incident management, and request management features are valuable."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable aspect of this solution is its low cost."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"It works well with Jira. You can customize it to fit your needs."
"It’s complex to customize the tool."
"The product is complicated to use for new users."
"Oracle CRM can improve integration and performance."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"Oracle CRM should have more integration with different platforms."
"You cannot include all your entities under one instance at the moment."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"I would like to see more integration on a mobile platform in the next release."
Oracle CRM is ranked 7th in CRM with 31 reviews while SugarCRM Platform is ranked 29th in CRM with 11 reviews. Oracle CRM is rated 7.8, while SugarCRM Platform is rated 7.0. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Oracle CRM vs. SugarCRM Platform report.
See our list of best CRM vendors and best Marketing Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.