Oracle CX Sales vs Siebel CRM comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Aug 7, 2023

We compared Siebel CRM and Oracle CX across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.

  • Room for Improvement: Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction. Oracle CX Sales could improve its account portfolio management and mobile application.

  • Service and Support: Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team. Oracle CX Sales has been criticized for its poor support.

  • Ease of Deployment: Users have reported that the initial setup process for Siebel CRM is challenging. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.

  • Pricing: Customers find the setup cost of Siebel CRM to be expensive and a cause for concern. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.

  • ROI: Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.

Comparison Results: Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say it’s difficult to navigate. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.

    To learn more, read our detailed Oracle CX Sales vs. Siebel CRM Report (Updated: March 2024).
    763,955 professionals have used our research since 2012.
    Featured Review
    Manoj Kulkani
    Shiraz Shah
    Quotes From Members
    We asked business professionals to review the solutions they use.
    Here are some excerpts of what they said:
    Pros
    "The lead and opportunity management features are valuable.""the Oracle CX Sales Eloqua module is very useful.""Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout.""CX Sales is very intuitive - you just have to click a few buttons, and you see everything.""It covers sales very well.""The solution integrates well.""It is stable and scalable, and their support has been very responsive."

    More Oracle CX Sales Pros →

    "It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.""Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.""The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge.""Siebel CRM has a strong database model, workflow and integration tools.""Due to the many features that are built in from a CRM perspective, it is the best product we have.""Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.""Siebel CRM is the number one CRM product in the world.""Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

    More Siebel CRM Pros →

    Cons
    "You can get disconnected if you do not have a strong, reliable internet connection.""Support is very poor.""The interface of Oracle CX Sales could be more user-friendly.""It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant.""They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.""We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being.""CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

    More Oracle CX Sales Cons →

    "Siebel CRM can improve as an ERP and for a few corporate business workloads.""The user interface, mobile application, and support could be improved.""The documentation needs to be improved.""The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention.""The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience.""The solution itself is very heavy.""However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

    More Siebel CRM Cons →

    Pricing and Cost Advice
  • "The price is reasonable."
  • "It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
  • "The product is pricey."
  • More Oracle CX Sales Pricing and Cost Advice →

  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • "I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
  • "The product is expensive."
  • More Siebel CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The lead and opportunity management features are valuable.
    Top Answer:Customers usually do not prefer the solution over Sales Cloud. Support is very poor.
    Top Answer:Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals… more »
    Top Answer:Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.
    Top Answer:Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. We are system… more »
    Ranking
    15th
    out of 167 in CRM
    Views
    1,532
    Comparisons
    1,052
    Reviews
    6
    Average Words per Review
    441
    Rating
    6.7
    5th
    out of 167 in CRM
    Views
    3,446
    Comparisons
    2,536
    Reviews
    11
    Average Words per Review
    357
    Rating
    7.9
    Comparisons
    Also Known As
    Oracle Sales Cloud
    Siebel Sales
    Learn More
    Oracle
    Video Not Available
    Overview

    Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

    The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing  territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and  adaptive intelligence • A customer data management system to ensure clean, consolidated and complete  customer information.  With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

    Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities. 

    Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization. 

    Sample Customers
    Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company20%
    Manufacturing Company10%
    Government9%
    Financial Services Firm8%
    REVIEWERS
    Financial Services Firm27%
    Comms Service Provider27%
    Computer Software Company18%
    Real Estate/Law Firm9%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm12%
    Government12%
    Manufacturing Company9%
    Company Size
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise18%
    Large Enterprise52%
    REVIEWERS
    Small Business13%
    Large Enterprise87%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise63%
    Buyer's Guide
    Oracle CX Sales vs. Siebel CRM
    March 2024
    Find out what your peers are saying about Oracle CX Sales vs. Siebel CRM and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    Oracle CX Sales is ranked 15th in CRM with 6 reviews while Siebel CRM is ranked 5th in CRM with 12 reviews. Oracle CX Sales is rated 7.4, while Siebel CRM is rated 7.8. The top reviewer of Oracle CX Sales writes "Scalable and useful Eloqua module". On the other hand, the top reviewer of Siebel CRM writes "Reliable, able to expand, and very flexible". Oracle CX Sales is most compared with Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service, SAP CRM and NetSuite CRM+, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Salesforce Sales Cloud and Oracle Fusion Service. See our Oracle CX Sales vs. Siebel CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.