We compared Siebel CRM and Oracle CX across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction. Oracle CX Sales could improve its account portfolio management and mobile application.
Service and Support: Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Users have reported that the initial setup process for Siebel CRM is challenging. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: Customers find the setup cost of Siebel CRM to be expensive and a cause for concern. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say it’s difficult to navigate. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"the Oracle CX Sales Eloqua module is very useful."
"It is stable and scalable, and their support has been very responsive."
"The solution integrates well."
"The integration with other systems is easy."
"It covers sales very well."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The lead and opportunity management features are valuable."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"The flexibility is very good."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"The solution is scalable."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"The solution's order management pack is quite fantastic."
"You can get disconnected if you do not have a strong, reliable internet connection."
"The tool must allow developers to check logs."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"Support is very poor."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"The interface of Oracle CX Sales could be more user-friendly."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"It is difficult to set up."
"The user interface, mobile application, and support could be improved."
"The documentation needs to be improved."
Oracle CX Sales is ranked 17th in CRM with 11 reviews while Siebel CRM is ranked 5th in CRM with 16 reviews. Oracle CX Sales is rated 7.4, while Siebel CRM is rated 7.8. The top reviewer of Oracle CX Sales writes "Can look at all projects under one account and is more process oriented". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Oracle CX Sales is most compared with Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service, SAP CRM and NetSuite CRM+, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Salesforce Sales Cloud and Oracle Fusion Service. See our Oracle CX Sales vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.